Principal Business Liaison
Company Name:
Amtrak
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
The Principal Business Liaison works with business leaders and acts as a liaison between IT and business units. The IT business liaison is primarily responsible for the strategic implementation of new technology solutions that improve business efficiency while meeting corporate business goals. Working within several functional areas of the business across the Reservations and Revenue Management ecosystem, the liaison proposes and aligns technology solutions to business strategies and builds consensus on IT investment decisions between Senior business and IT leaders. Utilizing travel industry knowledge and experience, partners at a strategic level and with the business and IT, identifing optimal long term technology solutions and near term technology enhancements, ensuring the effective use of technology leads to the development and growth of the business. The Principal Business Liaison is a business relationship manager responsible for the collection, analysis, review, documentation and communication of business needs to the IT organization through direct interaction with business unit leaders. The Principal Business Liaison collaborates with senior management in the Amtrak Marketing & Sales and Revenue Management organizations to research and discover business requirements, design and oversee development and delivery of technology solutions. This position also identifies and explains to business partners the best technology solution available to meet their Reservations and Revenue Management solutons and services needs.
Essential Functions:
o Establishes relationships with business partners requiring technology solutions; develops governance agreements and facilitates planning processes.
o Participates in short and long term planning sessions with business partners to improve business processes and to prioritize investments in process, people, applications, services and infrastructure.
o Develops and negotiates service level agreements.
o Assists in the selection of vendors in accordance with IT and corporate procedures.
o Manages the process of identifying and communicating high-level business requirements; facilitates the resolution of problems reported by the business.
o Manages the design and implementation of technology solutions for the business; liaises with IT technical resources, sharing business expertise to align business process to technology solution
o Assists with the development of plans and budgets for business partner needs; monitors and reports on plan vs actuals.
WORK
Experience:
o Demonstrated experience in IT program management, business technology portfolio management, IT strategy and planning.
o Demonstrated relevant business work experience in rail operations and transportation strategy and delivery solutions business process areas.
o Significant experience in a business relationship manager role with demonstrated successful outcomes.
o Has a strong understanding of information systems, business processes, the key drivers and measures of success for the business and the short and long term direction of the business and technology.
o Demonstrated breadth and in-depth knowledge of the travel industry, reservations and/or revenue management domain business areas.
o Able to effectively build a project plan and measure and communicate against it; able to identify and mitigate risk.
o Extremely strong verbal, written and interpersonal communication skills; strong negotiator; effective use of conflict resolution skill.
PREFERRED EDUCATION:
o Master's degree.
o Project management certification
Requisition ID: 2781
Posting Location(s): District of Columbia
Job Family/Function: Information Technology
Relocation Offered: No
Education Requirements: Bachelors Degree
Travel Requirements: Up to 25%
Employment Experience Requirements: 10 plus years of exp
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Estimated Salary: $20 to $28 per hour based on qualifications.
Amtrak
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
The Principal Business Liaison works with business leaders and acts as a liaison between IT and business units. The IT business liaison is primarily responsible for the strategic implementation of new technology solutions that improve business efficiency while meeting corporate business goals. Working within several functional areas of the business across the Reservations and Revenue Management ecosystem, the liaison proposes and aligns technology solutions to business strategies and builds consensus on IT investment decisions between Senior business and IT leaders. Utilizing travel industry knowledge and experience, partners at a strategic level and with the business and IT, identifing optimal long term technology solutions and near term technology enhancements, ensuring the effective use of technology leads to the development and growth of the business. The Principal Business Liaison is a business relationship manager responsible for the collection, analysis, review, documentation and communication of business needs to the IT organization through direct interaction with business unit leaders. The Principal Business Liaison collaborates with senior management in the Amtrak Marketing & Sales and Revenue Management organizations to research and discover business requirements, design and oversee development and delivery of technology solutions. This position also identifies and explains to business partners the best technology solution available to meet their Reservations and Revenue Management solutons and services needs.
Essential Functions:
o Establishes relationships with business partners requiring technology solutions; develops governance agreements and facilitates planning processes.
o Participates in short and long term planning sessions with business partners to improve business processes and to prioritize investments in process, people, applications, services and infrastructure.
o Develops and negotiates service level agreements.
o Assists in the selection of vendors in accordance with IT and corporate procedures.
o Manages the process of identifying and communicating high-level business requirements; facilitates the resolution of problems reported by the business.
o Manages the design and implementation of technology solutions for the business; liaises with IT technical resources, sharing business expertise to align business process to technology solution
o Assists with the development of plans and budgets for business partner needs; monitors and reports on plan vs actuals.
WORK
Experience:
o Demonstrated experience in IT program management, business technology portfolio management, IT strategy and planning.
o Demonstrated relevant business work experience in rail operations and transportation strategy and delivery solutions business process areas.
o Significant experience in a business relationship manager role with demonstrated successful outcomes.
o Has a strong understanding of information systems, business processes, the key drivers and measures of success for the business and the short and long term direction of the business and technology.
o Demonstrated breadth and in-depth knowledge of the travel industry, reservations and/or revenue management domain business areas.
o Able to effectively build a project plan and measure and communicate against it; able to identify and mitigate risk.
o Extremely strong verbal, written and interpersonal communication skills; strong negotiator; effective use of conflict resolution skill.
PREFERRED EDUCATION:
o Master's degree.
o Project management certification
Requisition ID: 2781
Posting Location(s): District of Columbia
Job Family/Function: Information Technology
Relocation Offered: No
Education Requirements: Bachelors Degree
Travel Requirements: Up to 25%
Employment Experience Requirements: 10 plus years of exp
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
