Senior Information Systems Specialist
Work
Experience:
At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow. At least Two years' experience in desktop/laptop troubleshooting, IT systems monitoring, operations support, call center. Excellent written and oral communications are required as this position will interface with clients via voice, e-mail, and instant messaging. Demonstrated ability to concisely summarize and document client issues is required. At least five years supporting Microsoft Windows 7, 8 and 10, Microsoft Office (2013, 2016 and O365), and Microsoft Outlook. Strong Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of AirWatch, iPhone or similar smart phone enterprise support, SharePoint Admin. Demonstrated analytical and problem-solving skills. Strong interpersonal and communication skills who can work with people at various levels of the organization. Familiar with maintaining documentation and communication via Microsoft Office solutions such as SharePoint, Excel, Word and Outlook.
Salary Range:
$100K -- $150K
Minimum Qualification
System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
Experience:
At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with working knowledge of opening and maintaining help desk cases using IT Service Management (ITSM) tools such as ServiceNow. At least Two years' experience in desktop/laptop troubleshooting, IT systems monitoring, operations support, call center. Excellent written and oral communications are required as this position will interface with clients via voice, e-mail, and instant messaging. Demonstrated ability to concisely summarize and document client issues is required. At least five years supporting Microsoft Windows 7, 8 and 10, Microsoft Office (2013, 2016 and O365), and Microsoft Outlook. Strong Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of AirWatch, iPhone or similar smart phone enterprise support, SharePoint Admin. Demonstrated analytical and problem-solving skills. Strong interpersonal and communication skills who can work with people at various levels of the organization. Familiar with maintaining documentation and communication via Microsoft Office solutions such as SharePoint, Excel, Word and Outlook.
Salary Range:
$100K -- $150K
Minimum Qualification
System & Network AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
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