IT Support Specialist - Senior
This position is in Washington, DC at the Department of Transportation (DOT) Headquarters' Building and is assigned to provide the below described services in support of the Desktop Engineering team.
The candidate will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops).
The work is performed in a Microsoft Windows environment.
Desktop Engineering / Customer support activities are performed within the DOT Headquarters building in Washington, DC.
High Priority qualifications, skills, experience, certificationsThe support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions.
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
Customer service and communication skills Troubleshooting Microsoft Windows 7, 10 (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory, Thin Client Provide Remote Tool Support Conference Room / VTC Setups HDI Desktop Tech ITIL V4Role and ResponsibilitiesDuties:
Performs day-to-day activities required to provide Tier 2 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.
Must have a minimum of 4 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
Preferred SkillsFamiliarity with BMC RemedyFamiliarity with Service NowTechnical WritingAdditional NotesUS Citizen or alien who has been lawfully admitted for permanently residence or employment.
Ability to attain a Public Trust clearance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The candidate will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops).
The work is performed in a Microsoft Windows environment.
Desktop Engineering / Customer support activities are performed within the DOT Headquarters building in Washington, DC.
High Priority qualifications, skills, experience, certificationsThe support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions.
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
Customer service and communication skills Troubleshooting Microsoft Windows 7, 10 (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory, Thin Client Provide Remote Tool Support Conference Room / VTC Setups HDI Desktop Tech ITIL V4Role and ResponsibilitiesDuties:
Performs day-to-day activities required to provide Tier 2 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.
Must have a minimum of 4 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
Preferred SkillsFamiliarity with BMC RemedyFamiliarity with Service NowTechnical WritingAdditional NotesUS Citizen or alien who has been lawfully admitted for permanently residence or employment.
Ability to attain a Public Trust clearance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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