Senior Desktop Tech Tier II
In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.
You will perform software installations and upgrades to operating systems and layered software packages.
You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Security+, Network+, HDI or ITIL certifications desired A
Certification or higher required Bachelor's Degree in Computer Science or related field degree and ten (10) years of relevant work experience or equivalent experience accepted in lieu of degree.
Must be able to obtain a clearanceKey
Qualifications:
Citrix certifications as applicable Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation Knowledge of the Network protocol TCP/IP, including sub-netting and routing Experience in translating business requirements and designs into technical designs High level of written communication and documentation skills Experience with Government IS Security C&A processes Good Technology Messaging Administrator Good Technology Messaging experience preferred MS Exchange certifications Desirable Broad knowledge of Network and Server systems with a strong ability to understand complex environments to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation Knowledge of the Network protocol TCP/IP, sub-netting and routing Experience in translating business requirements and designs into technical designs High level of written communication and documentation skills Experience with Government IS Security C&A processes Recommended Skills Auditing Business Requirements Citrix Systems Communication Communications Protocols Databases Estimated Salary: $20 to $28 per hour based on qualifications.
You will perform software installations and upgrades to operating systems and layered software packages.
You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
Supports media management through internal methods and procedures or through offsite storage and retrieval services.
Develops and promotes standard operating procedures.
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Security+, Network+, HDI or ITIL certifications desired A
Certification or higher required Bachelor's Degree in Computer Science or related field degree and ten (10) years of relevant work experience or equivalent experience accepted in lieu of degree.
Must be able to obtain a clearanceKey
Qualifications:
Citrix certifications as applicable Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation Knowledge of the Network protocol TCP/IP, including sub-netting and routing Experience in translating business requirements and designs into technical designs High level of written communication and documentation skills Experience with Government IS Security C&A processes Good Technology Messaging Administrator Good Technology Messaging experience preferred MS Exchange certifications Desirable Broad knowledge of Network and Server systems with a strong ability to understand complex environments to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation Knowledge of the Network protocol TCP/IP, sub-netting and routing Experience in translating business requirements and designs into technical designs High level of written communication and documentation skills Experience with Government IS Security C&A processes Recommended Skills Auditing Business Requirements Citrix Systems Communication Communications Protocols Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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