Avaya Technician*
Avaya TechnicianOur client, a leading US Defense Contractor, is actively seeking a senior Avaya Engineer to join their team in Washington, DC.
The selected candidate will work in an Operations and Maintenance environment with a team of telecommunication engineers and analysts to uphold and update unified voice, video, and web conferencing communications infrastructure services by offering full life-cycle engineering support to ensure the Avaya communication management and unified communications solutions and products that are secure, effective, efficient, complete and responsive.
Responsibilities & Competencies:
Strong understanding of Avaya CM/Unified Communications products, System Manager, Session manager Virtual servers, vmware esxi hosts, AVPS.
Management and maintenance of Avaya CM infrastructure Legacy telecommunications services (e.
g.
, analog, digital PSTN lines and trunks, etc.
) Assessing, managing, and mitigating vulnerabilities in Avaya and its servers (Windows/Linux) Maintaining and improving voice quality standards through identification and resolution of discovered issues Assessing a unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk Performing communications system's health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data Providing optimization support on service modules in support of Avaya's Family of Communications products including software configuration, performance engineering and optimization, knowledge transfer and junior staff mentoring Integrating technical requirements and design goals into the overall enterprise network design; Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives Ensures updated SOPs exist for all aspects of Voice/UC network and server operations Mentoring, coaching, leadership of less experienced staff
Qualifications:
Public Trust Clearance required upon start (US Citizenship; Must have lived in US for past 5 years)Experience in the installation and support of Avaya 96xx IP and SIP phonesAvaya Aura 7.
X/8.
X System KnowledgeDirect hands-on experience patching and upgrading of Avaya systems including Windows and Linux operating systemsExperience using Session Manager and System ManagerExperience implementing and configuring Avaya Call CenterExperience providing Voicemail SupportKnowledge of cabling standards and ability to perform minor ad-hoc cabling requestsAble to work maintenances on weekends (twice a month)Able to lift up to 50 lbs.
Recommended Skills Call Centers Coaching And Mentoring Infrastructure Management Linux Maintenance Performance Engineering Estimated Salary: $20 to $28 per hour based on qualifications.
The selected candidate will work in an Operations and Maintenance environment with a team of telecommunication engineers and analysts to uphold and update unified voice, video, and web conferencing communications infrastructure services by offering full life-cycle engineering support to ensure the Avaya communication management and unified communications solutions and products that are secure, effective, efficient, complete and responsive.
Responsibilities & Competencies:
Strong understanding of Avaya CM/Unified Communications products, System Manager, Session manager Virtual servers, vmware esxi hosts, AVPS.
Management and maintenance of Avaya CM infrastructure Legacy telecommunications services (e.
g.
, analog, digital PSTN lines and trunks, etc.
) Assessing, managing, and mitigating vulnerabilities in Avaya and its servers (Windows/Linux) Maintaining and improving voice quality standards through identification and resolution of discovered issues Assessing a unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk Performing communications system's health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data Providing optimization support on service modules in support of Avaya's Family of Communications products including software configuration, performance engineering and optimization, knowledge transfer and junior staff mentoring Integrating technical requirements and design goals into the overall enterprise network design; Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives Ensures updated SOPs exist for all aspects of Voice/UC network and server operations Mentoring, coaching, leadership of less experienced staff
Qualifications:
Public Trust Clearance required upon start (US Citizenship; Must have lived in US for past 5 years)Experience in the installation and support of Avaya 96xx IP and SIP phonesAvaya Aura 7.
X/8.
X System KnowledgeDirect hands-on experience patching and upgrading of Avaya systems including Windows and Linux operating systemsExperience using Session Manager and System ManagerExperience implementing and configuring Avaya Call CenterExperience providing Voicemail SupportKnowledge of cabling standards and ability to perform minor ad-hoc cabling requestsAble to work maintenances on weekends (twice a month)Able to lift up to 50 lbs.
Recommended Skills Call Centers Coaching And Mentoring Infrastructure Management Linux Maintenance Performance Engineering Estimated Salary: $20 to $28 per hour based on qualifications.
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