Enterprise Operations Center Specialist
Gridiron IT is seeking a Enterprise Operations Center Speciliast to support a large Enterprise Environment for a premier government customer.
This position is on-site in Washington, DC.
Experience Requirements:
Four years progressive experience in the Information Technology field.
Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.
S.
Citizenship.
Proficiency with the full suite of Microsoft Office tools.
Requires a Computer Science Associates degree or equivalent experience.
Aptitude for learning new network technologies and possess excellent customer service skills Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.
Must be a self starter, self motivating and be able to work in a team environment.
Primary Duties:
Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.
Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.
Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events Responsible for managing relationships with NOC customers.
Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians.
Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.
Keep the appropriate management staff appraised of critical situations which requires attention.
Provide Data Center coverage on a 24x7 shift basis.
(Shift and weekend work) When required, place service calls to the Communications vendors for circuit related issues.
Secondary Duties:
Provide shift activity coordination during absence of Team Lead.
Respond to open ITSM tickets assigned to the NOC.
Perform other duties as assigned.
Recommended Skills Communication Customer Service Dashboard Data Centers Digital Video Recorder Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
This position is on-site in Washington, DC.
Experience Requirements:
Four years progressive experience in the Information Technology field.
Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.
S.
Citizenship.
Proficiency with the full suite of Microsoft Office tools.
Requires a Computer Science Associates degree or equivalent experience.
Aptitude for learning new network technologies and possess excellent customer service skills Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.
Must be a self starter, self motivating and be able to work in a team environment.
Primary Duties:
Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.
Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.
Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events Responsible for managing relationships with NOC customers.
Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians.
Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.
Keep the appropriate management staff appraised of critical situations which requires attention.
Provide Data Center coverage on a 24x7 shift basis.
(Shift and weekend work) When required, place service calls to the Communications vendors for circuit related issues.
Secondary Duties:
Provide shift activity coordination during absence of Team Lead.
Respond to open ITSM tickets assigned to the NOC.
Perform other duties as assigned.
Recommended Skills Communication Customer Service Dashboard Data Centers Digital Video Recorder Expediting Estimated Salary: $20 to $28 per hour based on qualifications.
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