ServiceNow (SPM Specialist) Project Manager/Lead
DescriptionJob Title:
ServiceNow (SPM Specialist) Senior Project Manager/Lead About Us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
S.
, Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
cognizant.
com.
About Cognizant's ServiceNow Practice:
Cognizant's ServiceNow Practice expands the entire platform beyond traditional implementations into strategic digital transformations.
Our proven ability to assess, innovate, design, build, integrate and sustain opportunities keeps the clients main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved.
Our ServiceNow practice has successfully led over 9,500 transformations - delivering services globally and across the enterprise.
The ServiceNow practice is product-line certified in all 9 ServiceNow domains across the platform.
We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers.
The ServiceNow Practice has twice won the ServiceNow Hackathon for innovation on the ServiceNow platform, named # 1 for Voice of the Customer by HFS Research and in 2019 was recognized as the ServiceNow IT Workflow Partner of the Year and in 2021 for the ServiceNow Accelerated Partner of the Year achieving 163% growth.
Our tenure and proven achievements make Cognizant a frontrunner to propose outcome-driven approaches for the ServiceNow platform.
JOB RESPONSIBILITIES & DUTIES ServiceNow (SPM specialist SME) Project Manager/Lead Drive Large End to End ServiceNow projects (Integrated and Standalone) providing functional and Architectural advisory Specialist/SME implementing and delivery of the SPM module across varied clients/project Point of Contact for Tier 1 clients for portfolio assigned Act as the customer success lead for the assigned portfolio, interact with platform and business stakeholders and internal Stakeholders to achieve the Net Promotion scores' Interact with the Support functions for right skill identification and hiring process Mentor and guide (off/near shore) junior technical and functional consultants Lead and manage ServiceNow service professionals directly and/or through subordinate managers or supervisors and offers leadership, direction and program governance for ServiceNow projects.
Proactively and consistently communicate the importance of building and fostering relationships to motivate and inspire team to achieve individual and team performance objectives Provide overall management support and oversight of all project and customer personnel, including employees and contractors/sub-contractors and VMO offices.
Oversee the day to day service now delivery for multiple service now managed services operations, to meet or project schedule/milestones, key performance indicators (KPIs) and other business objectives related to project timeliness, service quality and efficiency.
Liase between ServiceNow product teams and customer as applicable on demand/need basis.
Provide input and insight into workforce management capacity planning.
Ensure future demand from growth and projects is understood and factored into capacity plans on ServiceNow projects.
Develop and maintain operational budget and forecast models and strong delivery management skill with agile processes.
Meet budgetary objectives and make adjustments to forward looking staffing models based on project finances and skillsets needed.
Ensure efficient delivery of contract capabilities using industry standards and repeatable processes including an ServiceNow/ITIL framework Work with subordinates to identify, mitigate and communicate operational risks and control costs and schedule variances, and effectively manages large scale, integrated projects Collect, interpret and analyze data and reports to identifying patterns and trends in data sets, in order to inform business decisions Identify customer service trends and collaborate with other functional areas to drive continuous improvement initiatives, to deliver business value Work closely with, internal/customer's senior leadership, program management, and stakeholders to provide updates on services/projects and performance Drive internal and third party service/project review meetings covering performance, service improvements, quality and processes Collaborate with senior stakeholders and leadership and other groups to understand and anticipate customer needs, to develop and implement the long term goals and strategic vision of the service now offering QUALIFICATIONS & SKILLS oMust have 10 plus years of experience in ServiceNow.
oSME in technical and functional areas for ServiceNow SPM.
oHands on technical knowledge of ServiceNow configuration and development using script includes, business rules, client script, UI actions, UI policies, etc.
oDesign and deliver solutions and POCs and demonstrate the same to customers.
oMentor and guide onsite-offshore team members on customer deliverables.
oGood knowledge of requirements gathering and analysis, design, development, UAT, training, etc.
oGood communication, inter-personal and networking skills.
oGood to have ServiceNow certifications:
CIS - PPM, CSA, CAD, CIS - ITSM.
oKnowledge of ServiceNow ITSM, ITBM and ITOM modules.
Work Authorization:
oCognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.
) Salary and Other Compensation:
The annual salary for this position is between $170,000-$200,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Keywords:
ServiceNow Project Manager ServiceNow Delivery Manager ITAM SPM ITBM ServiceNow Careers ServiceNow Engagement ManagerQualificationsTechnical Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1ServiceNow Enterp Service MgmtPL4Required 2ServiceNow ScriptingPL4Required 3ServiceNow Business ManagementPL4RequiredDomain Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1PaymentsNADesired Proficiency Legends Proficiency LevelGeneric Reference PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Recommended Skills Acceptance Testing Agile Methodology Business Planning Business Process Improvement Cad Capacity Planning Estimated Salary: $20 to $28 per hour based on qualifications.
ServiceNow (SPM Specialist) Senior Project Manager/Lead About Us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
S.
, Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
cognizant.
com.
About Cognizant's ServiceNow Practice:
Cognizant's ServiceNow Practice expands the entire platform beyond traditional implementations into strategic digital transformations.
Our proven ability to assess, innovate, design, build, integrate and sustain opportunities keeps the clients main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved.
Our ServiceNow practice has successfully led over 9,500 transformations - delivering services globally and across the enterprise.
The ServiceNow practice is product-line certified in all 9 ServiceNow domains across the platform.
We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers.
The ServiceNow Practice has twice won the ServiceNow Hackathon for innovation on the ServiceNow platform, named # 1 for Voice of the Customer by HFS Research and in 2019 was recognized as the ServiceNow IT Workflow Partner of the Year and in 2021 for the ServiceNow Accelerated Partner of the Year achieving 163% growth.
Our tenure and proven achievements make Cognizant a frontrunner to propose outcome-driven approaches for the ServiceNow platform.
JOB RESPONSIBILITIES & DUTIES ServiceNow (SPM specialist SME) Project Manager/Lead Drive Large End to End ServiceNow projects (Integrated and Standalone) providing functional and Architectural advisory Specialist/SME implementing and delivery of the SPM module across varied clients/project Point of Contact for Tier 1 clients for portfolio assigned Act as the customer success lead for the assigned portfolio, interact with platform and business stakeholders and internal Stakeholders to achieve the Net Promotion scores' Interact with the Support functions for right skill identification and hiring process Mentor and guide (off/near shore) junior technical and functional consultants Lead and manage ServiceNow service professionals directly and/or through subordinate managers or supervisors and offers leadership, direction and program governance for ServiceNow projects.
Proactively and consistently communicate the importance of building and fostering relationships to motivate and inspire team to achieve individual and team performance objectives Provide overall management support and oversight of all project and customer personnel, including employees and contractors/sub-contractors and VMO offices.
Oversee the day to day service now delivery for multiple service now managed services operations, to meet or project schedule/milestones, key performance indicators (KPIs) and other business objectives related to project timeliness, service quality and efficiency.
Liase between ServiceNow product teams and customer as applicable on demand/need basis.
Provide input and insight into workforce management capacity planning.
Ensure future demand from growth and projects is understood and factored into capacity plans on ServiceNow projects.
Develop and maintain operational budget and forecast models and strong delivery management skill with agile processes.
Meet budgetary objectives and make adjustments to forward looking staffing models based on project finances and skillsets needed.
Ensure efficient delivery of contract capabilities using industry standards and repeatable processes including an ServiceNow/ITIL framework Work with subordinates to identify, mitigate and communicate operational risks and control costs and schedule variances, and effectively manages large scale, integrated projects Collect, interpret and analyze data and reports to identifying patterns and trends in data sets, in order to inform business decisions Identify customer service trends and collaborate with other functional areas to drive continuous improvement initiatives, to deliver business value Work closely with, internal/customer's senior leadership, program management, and stakeholders to provide updates on services/projects and performance Drive internal and third party service/project review meetings covering performance, service improvements, quality and processes Collaborate with senior stakeholders and leadership and other groups to understand and anticipate customer needs, to develop and implement the long term goals and strategic vision of the service now offering QUALIFICATIONS & SKILLS oMust have 10 plus years of experience in ServiceNow.
oSME in technical and functional areas for ServiceNow SPM.
oHands on technical knowledge of ServiceNow configuration and development using script includes, business rules, client script, UI actions, UI policies, etc.
oDesign and deliver solutions and POCs and demonstrate the same to customers.
oMentor and guide onsite-offshore team members on customer deliverables.
oGood knowledge of requirements gathering and analysis, design, development, UAT, training, etc.
oGood communication, inter-personal and networking skills.
oGood to have ServiceNow certifications:
CIS - PPM, CSA, CAD, CIS - ITSM.
oKnowledge of ServiceNow ITSM, ITBM and ITOM modules.
Work Authorization:
oCognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.
) Salary and Other Compensation:
The annual salary for this position is between $170,000-$200,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Keywords:
ServiceNow Project Manager ServiceNow Delivery Manager ITAM SPM ITBM ServiceNow Careers ServiceNow Engagement ManagerQualificationsTechnical Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1ServiceNow Enterp Service MgmtPL4Required 2ServiceNow ScriptingPL4Required 3ServiceNow Business ManagementPL4RequiredDomain Skills SNoPrimary SkillProficiency Level Rqrd.
/Dsrd.
1PaymentsNADesired Proficiency Legends Proficiency LevelGeneric Reference PL1The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Recommended Skills Acceptance Testing Agile Methodology Business Planning Business Process Improvement Cad Capacity Planning Estimated Salary: $20 to $28 per hour based on qualifications.
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