Operations Manager
DescriptionLooking for a passionate Operations Manager!This individual will work as a liaison among the Front Desk Team and Food & Beverage Department.
Handle the requests and transactions of the hotel guests and supporting Food & Beverage Operations.
-Must be able to work flexible hours and be on call 24-hours a day if an emergency arises.
-Provide the highest quality of service to the customer at all times.
-Manage and coordinate the activities of hotel staff.
-Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
-Ensure adherence to the Guarantee of Fair Treatment Policy.
-Interview applicants.
Orient and train new associates.
Conduct ongoing training to increase job knowledge and skill level.
-Coach and counsel associates to encourage positive behaviors and correct negative behaviors.
-Analyze and resolve work problems or assist associates in solving work problems.
-Initiate or suggest plans to motivate associates to achieve related goals.
-Monitor uniform standards to ensure compliance with the Standards of Appearance.
-Comply with all regulations and guidelines for Human Resource tasks.
-Recommend or initiate personnel actions, such as promotions, transfers, discharges and disciplinary measures.
-Be knowledgeable of associate benefits procedures and administration.
-Ensure proper hiring practices comply with I-9, ADA, and EEO requirements.
-Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure service standards are achieved.
-Resolve all service issues via written communication or phone calls to complete the satisfaction of the customer.
-Empower and teach all associates how to resolve guest questions and/or complaints.
-Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
-Coordinate implementation of service strategies at the hotel level.
-Support development of new business by creatively resolving special customer requests through making sound business decisions, passing on leads, conducting tours, making sales calls, and actively participating with community organizations.
-Review inventory control and selling strategy daily.
-Ensure hotel staff understands national sales and marketing programs and promotions at the hotel level.
-Monitor fluctuations and trends in room business volumes to be used in short and long term forecasting.
-Ensure budgeted revenues and profits are achieved.
-Ensure accounting policies are in place.
-Perform hands on duties as needed to deliver guest services.
-Input and reconcile invoices as directed by the General Manager.
-Ensure that all equipment is maintained in accordance to the service standards and that outages are reported and resolved in a timely manner.
-Responsible for management systems - accounts payable, accounts receivable, payroll, scheduling, etc.
-Ensure that effective and ongoing training and development plan is in effect, especially regarding the effective use of all confidential systems.
-Ensure compliance with all Guidelines for Operations.
-Responsible for accident prevention for associate and guests.
-Act as primary contact with vendors for supplies.
-Be able to move luggage, packages and furniture weighing up to 30lbs.
-Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the associate handbook.
-Associate must perform other managerial duties as assigned, of which the associate is capable.
Recommended Skills Accounts Payable Accounts Receivable Administration Coaching And Mentoring Communication Foods Estimated Salary: $20 to $28 per hour based on qualifications.
Handle the requests and transactions of the hotel guests and supporting Food & Beverage Operations.
-Must be able to work flexible hours and be on call 24-hours a day if an emergency arises.
-Provide the highest quality of service to the customer at all times.
-Manage and coordinate the activities of hotel staff.
-Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
-Ensure adherence to the Guarantee of Fair Treatment Policy.
-Interview applicants.
Orient and train new associates.
Conduct ongoing training to increase job knowledge and skill level.
-Coach and counsel associates to encourage positive behaviors and correct negative behaviors.
-Analyze and resolve work problems or assist associates in solving work problems.
-Initiate or suggest plans to motivate associates to achieve related goals.
-Monitor uniform standards to ensure compliance with the Standards of Appearance.
-Comply with all regulations and guidelines for Human Resource tasks.
-Recommend or initiate personnel actions, such as promotions, transfers, discharges and disciplinary measures.
-Be knowledgeable of associate benefits procedures and administration.
-Ensure proper hiring practices comply with I-9, ADA, and EEO requirements.
-Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure service standards are achieved.
-Resolve all service issues via written communication or phone calls to complete the satisfaction of the customer.
-Empower and teach all associates how to resolve guest questions and/or complaints.
-Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.
-Coordinate implementation of service strategies at the hotel level.
-Support development of new business by creatively resolving special customer requests through making sound business decisions, passing on leads, conducting tours, making sales calls, and actively participating with community organizations.
-Review inventory control and selling strategy daily.
-Ensure hotel staff understands national sales and marketing programs and promotions at the hotel level.
-Monitor fluctuations and trends in room business volumes to be used in short and long term forecasting.
-Ensure budgeted revenues and profits are achieved.
-Ensure accounting policies are in place.
-Perform hands on duties as needed to deliver guest services.
-Input and reconcile invoices as directed by the General Manager.
-Ensure that all equipment is maintained in accordance to the service standards and that outages are reported and resolved in a timely manner.
-Responsible for management systems - accounts payable, accounts receivable, payroll, scheduling, etc.
-Ensure that effective and ongoing training and development plan is in effect, especially regarding the effective use of all confidential systems.
-Ensure compliance with all Guidelines for Operations.
-Responsible for accident prevention for associate and guests.
-Act as primary contact with vendors for supplies.
-Be able to move luggage, packages and furniture weighing up to 30lbs.
-Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the associate handbook.
-Associate must perform other managerial duties as assigned, of which the associate is capable.
Recommended Skills Accounts Payable Accounts Receivable Administration Coaching And Mentoring Communication Foods Estimated Salary: $20 to $28 per hour based on qualifications.
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