Real Estate Operations Specialist
DescriptionWe are searching for a Real Estate Operations Specialist to be a critical part of our expansion empire.
Our favored prospect is skilled, detailed, organized, imaginative, and talented - a master of systems who is always looking for new, inventive, and effective business procedures that preserve time and money.
As a pivotal leader in the Hub, located in our Washington D.
C.
office, the Real Estate Operations Specialist must be a fast learner, possess a constructive attitude, and display ambition, enthusiasm, and a willingness to work both hard and smart.
The ideal candidate must also have remarkable verbal and written communication abilities.
They must thrive in a rapid-paced and ever-changing atmosphere and have excellent follow-up and resolving skills.
The Real Estate Operations Specialist demonstrates a strong commitment to supporting the success of the team and to developing into a supportive head within the company.
As the business progresses, they will be responsible for selecting, preparing, and managing new department associates to ensure that the organizational processes are accomplished to the highest standard with maximum efficiency.
ResponsibilitiesWhat will you do?These are the standards a well-above-average performer will maintain or exceed:
oLeads, Manages and Holds AccountableoBuild, implement, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and, events, and marketingoAssists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systemsoIs responsible for all financial systems, including maintaining the books, assuring the collection of commissions, maintaining the budget, and generating financial reportsoCreates and maintains an operations manual that documents all systems and standardsoCoordinates the purchase, installation, and maintenance of all office equipmentoProcess ManagementoHigh-Level Implementationo95% of responsibilities are to be performed independently of supervision.
This position is the key contact for all things operationsoMust work well under pressure and with critical deadlinesoMaintain confidentiality of the company and activities of the teamoCreation and Maintenance of operations manual with team systems and performance standardsoDesigning, implementing and overseeing systemsoReview and implement new systems to increase productivityoStay abreast of the changes and trends within the industryoManage online/offline marketing efforts and track ROI on all marketing expensesoManage daily accountability of the entire team including contests, agent activities, and office accountingoCoordinate and follow up with marketing eventsoOnboarding and Offboarding of all team membersoCreate and Maintain all Operations Manuals for Team systems and performance standards - duplicatable and scalableEssential duties and responsibilitiesoSystem development, implementation, documentation, and managementoInformation managementoOversight of contracts through closingoTracking systems:
productions, inventory, profit, sales, expenses, clients, event attendance, campaign analytics, etc.
oCustomer/Vendor relationsoLeading administrative department members (as appropriate to organizational structure)QualificationsoBachelor's degree preferredo1-year minimum real estate industry experienceoReal estate license is preferred but not required.
(Unlicensed candidates must be willing to get their real estate license within 6 months of onboarding)o1-3 years of service and management experienceo3-5 years of administrative
operations experience, preferably in real estateoStrong writing skillsoStrong rapid & logical problem-solving skillsoDependable and reliableoTeam playeroWilling to go above the call of dutyoPunctualoStrong leadership, management, and financial skillsoGoal setting, planning, and accountability skillsoExperience in management of a team or staffoStrong and Positive Customer Service AttitudeoExcellent communication skills and organizational skillsoFamiliar with Microsoft Word, Excel, and Multiple Listing ServiceoCan work on deadlines and handle private client informationoMust be fluent in real estate contractsoKnowledge of Google Suite (sheets, slides, docs, drive, etc.
), Microsoft Office (PPT, Word, Teams), Adobe Acrobat, Zoom, Canva, Social Media (FB, IG, etc.
) Eventbrite, Mailchimp, and client relationship, management systemsoThis is an in-office opportunity with 1 flex day to work from homeoBase salary, health insurance, and other employee benefitsoComplete basic bookkeeping tasks, track office expenses, and ensure the monthly budget is adhered tooCreate and update MLS listings in the database and oversee the marketing materials for each listing, including social media posts, photography, signage coordination, brochure drop-off, and any other necessary materialsoSupport other realty departments when necessaryoUnlimited opportunity for growth Recommended Skills Administration Adobe Acrobat Audio Equipments Communication Confidentiality Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
Our favored prospect is skilled, detailed, organized, imaginative, and talented - a master of systems who is always looking for new, inventive, and effective business procedures that preserve time and money.
As a pivotal leader in the Hub, located in our Washington D.
C.
office, the Real Estate Operations Specialist must be a fast learner, possess a constructive attitude, and display ambition, enthusiasm, and a willingness to work both hard and smart.
The ideal candidate must also have remarkable verbal and written communication abilities.
They must thrive in a rapid-paced and ever-changing atmosphere and have excellent follow-up and resolving skills.
The Real Estate Operations Specialist demonstrates a strong commitment to supporting the success of the team and to developing into a supportive head within the company.
As the business progresses, they will be responsible for selecting, preparing, and managing new department associates to ensure that the organizational processes are accomplished to the highest standard with maximum efficiency.
ResponsibilitiesWhat will you do?These are the standards a well-above-average performer will maintain or exceed:
oLeads, Manages and Holds AccountableoBuild, implement, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and, events, and marketingoAssists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systemsoIs responsible for all financial systems, including maintaining the books, assuring the collection of commissions, maintaining the budget, and generating financial reportsoCreates and maintains an operations manual that documents all systems and standardsoCoordinates the purchase, installation, and maintenance of all office equipmentoProcess ManagementoHigh-Level Implementationo95% of responsibilities are to be performed independently of supervision.
This position is the key contact for all things operationsoMust work well under pressure and with critical deadlinesoMaintain confidentiality of the company and activities of the teamoCreation and Maintenance of operations manual with team systems and performance standardsoDesigning, implementing and overseeing systemsoReview and implement new systems to increase productivityoStay abreast of the changes and trends within the industryoManage online/offline marketing efforts and track ROI on all marketing expensesoManage daily accountability of the entire team including contests, agent activities, and office accountingoCoordinate and follow up with marketing eventsoOnboarding and Offboarding of all team membersoCreate and Maintain all Operations Manuals for Team systems and performance standards - duplicatable and scalableEssential duties and responsibilitiesoSystem development, implementation, documentation, and managementoInformation managementoOversight of contracts through closingoTracking systems:
productions, inventory, profit, sales, expenses, clients, event attendance, campaign analytics, etc.
oCustomer/Vendor relationsoLeading administrative department members (as appropriate to organizational structure)QualificationsoBachelor's degree preferredo1-year minimum real estate industry experienceoReal estate license is preferred but not required.
(Unlicensed candidates must be willing to get their real estate license within 6 months of onboarding)o1-3 years of service and management experienceo3-5 years of administrative
operations experience, preferably in real estateoStrong writing skillsoStrong rapid & logical problem-solving skillsoDependable and reliableoTeam playeroWilling to go above the call of dutyoPunctualoStrong leadership, management, and financial skillsoGoal setting, planning, and accountability skillsoExperience in management of a team or staffoStrong and Positive Customer Service AttitudeoExcellent communication skills and organizational skillsoFamiliar with Microsoft Word, Excel, and Multiple Listing ServiceoCan work on deadlines and handle private client informationoMust be fluent in real estate contractsoKnowledge of Google Suite (sheets, slides, docs, drive, etc.
), Microsoft Office (PPT, Word, Teams), Adobe Acrobat, Zoom, Canva, Social Media (FB, IG, etc.
) Eventbrite, Mailchimp, and client relationship, management systemsoThis is an in-office opportunity with 1 flex day to work from homeoBase salary, health insurance, and other employee benefitsoComplete basic bookkeeping tasks, track office expenses, and ensure the monthly budget is adhered tooCreate and update MLS listings in the database and oversee the marketing materials for each listing, including social media posts, photography, signage coordination, brochure drop-off, and any other necessary materialsoSupport other realty departments when necessaryoUnlimited opportunity for growth Recommended Skills Administration Adobe Acrobat Audio Equipments Communication Confidentiality Curiosity Estimated Salary: $20 to $28 per hour based on qualifications.
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