Lead Technical Analyst
Preferred Qualifications Advanced degree Knowledge, Skills and Abilities (KSAs) Ability to navigate through various complex systems, deliver quality solution with in budget and schedule.
, Expert Ability to understand projects and concepts as they relate to high-level business objectives.
, Expert Knowledge of architecture, application development, data structure and analysis techniques and methods.
, Expert Proficiency in reading security patterns and audit reports to adhere with standards.
, Expert Strong interpersonal skills and ability to work in a team-based environment.
, Expert Understanding of Project Management and translating organization objectives into goals.
, Expert The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Additional Skills:
Coordinate infrastructure upgrades/updates/patches with IT Ops Teams (WebSphere, AIX, Oracle, Linux, MQ) Negotiate and obtain approval for schedules pertaining to Infrastructure Upgrades Understanding of the various applications and how they are impacted by upgrades, updates, patches, and outages.
Communicate Infrastructure change activities and scheduled outages with stakeholders.
Ability to Reboot/Restart/Start/Stop Servers, Application Servers, Applications running.
Manage the change requests and track its completion with team members.
Ensure statuses are updated in tracking system (ServiceNow) Update planned outage event calendar with upcoming activities.
Create Standard Operating Procedures (SOPs) to document change processes.
Create, Store, and Track Documents in SharePoint/MS Teams.
Host meetings with stakeholders to intake, track status, and understand new technical requests.
Record and track IP, DNS, Hostname, SSL Certificate, and other technical details in documentation.
Understand the Change Management process and represent teams infrastructure changes in CAB review meetings.
Lead Technical Analyst Recommended Skills Architecture Auditing Business Planning Change Management Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
, Expert Ability to understand projects and concepts as they relate to high-level business objectives.
, Expert Knowledge of architecture, application development, data structure and analysis techniques and methods.
, Expert Proficiency in reading security patterns and audit reports to adhere with standards.
, Expert Strong interpersonal skills and ability to work in a team-based environment.
, Expert Understanding of Project Management and translating organization objectives into goals.
, Expert The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Additional Skills:
Coordinate infrastructure upgrades/updates/patches with IT Ops Teams (WebSphere, AIX, Oracle, Linux, MQ) Negotiate and obtain approval for schedules pertaining to Infrastructure Upgrades Understanding of the various applications and how they are impacted by upgrades, updates, patches, and outages.
Communicate Infrastructure change activities and scheduled outages with stakeholders.
Ability to Reboot/Restart/Start/Stop Servers, Application Servers, Applications running.
Manage the change requests and track its completion with team members.
Ensure statuses are updated in tracking system (ServiceNow) Update planned outage event calendar with upcoming activities.
Create Standard Operating Procedures (SOPs) to document change processes.
Create, Store, and Track Documents in SharePoint/MS Teams.
Host meetings with stakeholders to intake, track status, and understand new technical requests.
Record and track IP, DNS, Hostname, SSL Certificate, and other technical details in documentation.
Understand the Change Management process and represent teams infrastructure changes in CAB review meetings.
Lead Technical Analyst Recommended Skills Architecture Auditing Business Planning Change Management Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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