Service Now Technical Lead
Responsibilities:
The position s essential duties include the following:
Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.
) Serves as a hands-on ServiceNow specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and ServiceNow system Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirements Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and ServiceNow system Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
in ServiceNow Provides high-level design and implement of technical solutions for ServiceNow - understanding the workflow engines is necessary Evaluates and reports on new ServiceNow technologies and makes recommendations solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services Maintains technical expertise, relevant industry standards, and best practices in ServiceNow Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each Develops the application including configuration, report and dashboard development, and data migration, where applicable Loads, manipulates and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau Carries out unit-testing and defect resolution Obtains and analyzes business requirements and document technical solutions Attends Scrum meetings and keeps PM and team apprised of status Other duties as assigned LENGTH OF EXPERIENCE The minimum amount of total on-the-job experience required is seven (7+) years, for the position.
This means experience in a related area or time spent performing similar work that provides the background for the current position.
CERTIFICATIONS (REQUIRED) ServiceNow Certified System Administrator certification required (admin or higher) CERTIFICATIONS (PREFERRED) ServiceNow CIS IT Service Management certification preferred ServiceNow CIS Project Portfolio Management certification preferred ServiceNow CIS Software Asset Management certification preferred ServiceNow CAS Performance Analytics certification preferred EDUCATION A Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.
Service Now Technical Lead Recommended Skills Advanced Cardiovascular Life Support (Acls) Business Requirements Data Analysis Data Migration Information Technology Jira Estimated Salary: $20 to $28 per hour based on qualifications.
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