Senior Manager, Membership Operations
Job Description Want to work for a great Organization? Our client is the banking industry's champion.
Joining our client makes you part of a team that:
ohas Extraordinary People - Our client experts are the go to sources for bankers, policy makers and the media for credible information and insights for the banking industry.
ohas Unmatched Scope and Scale - Our client's unparalleled information and services keep members current, knowledgeable and prepared.
ois Impact-Driven - Our client has a proven record of bringing about positive change for their members and the industry.
They take action and achieve results.
Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination! Position Overview:
The Senior Manager acts as overall project manager for several critical Membership programs.
General planning, coordination of resources, implementation, post-analysis of Validation, Dues billing, and cutoff processes require careful coordination of multiple departments and external vendors, as well as extensive data verification.
This role will also assist in developing creative ideas for improving the capture, storage, and retrieval of data and member communications.
Key
Responsibilities:
Project management Coordinate with staff, external vendors, and other resources to carry out the following processes to ensure timely, accurate project completion and identify ways to streamline processes, cut costs, and improve the customer experience.
Annual dues billing Annual validations Database updates/invoices Cutoffs/Hardships 'Thank you' correspondence Client Insurance Database Integrity and Operations Improve and sustain client's data integrity efforts to achieve membership objectives; leverage system data and successfully incorporate/implement new applications Work closely with the senior membership team and the SVP, Membership Operations to ensure the ongoing integrity, development and maintenance of the membership database system Monitor membership system and interface with IT and project stakeholders regularly Identify system needs, work with management to secure resources and train other team members to use those resources Other duties as assigned by business need.
Requirements Requirements:
Bachelor's degree in Data Analytics, Information Systems, Business Administration, or related field.
5-7 years of database/reporting experience; Nimble/Salesforce experience strongly preferred.
Demonstrable experience serving in a successful project management capacity.
Strong knowledge of MS Office suite, particularly Excel; readily adaptable to the use of various PC software systems.
Excellent analytical, written and verbal skills required.
Meticulous attention to detail required.
Ability to successfully keep multiple small to large-scale projects on track simultaneously while balancing shifting priorities; experience managing external vendors and internal stakeholder expectations and deliverables while identifying ways for process improvements and efficiencies.
Strong customer service orientation.
Demonstrable experience successfully leveraging technology to recommend and implement creative, innovative approaches to solve problems and increase efficiency.
Experience and ability to successfully working in a team-focused environment.
Ability to work well under pressure while achieving deadlines and successfully manage competing priorities.
Recommended Skills Analytical Attention To Detail Billing Business Administration Business Process Improvement Business Process Models Estimated Salary: $20 to $28 per hour based on qualifications.
Joining our client makes you part of a team that:
ohas Extraordinary People - Our client experts are the go to sources for bankers, policy makers and the media for credible information and insights for the banking industry.
ohas Unmatched Scope and Scale - Our client's unparalleled information and services keep members current, knowledgeable and prepared.
ois Impact-Driven - Our client has a proven record of bringing about positive change for their members and the industry.
They take action and achieve results.
Plus competitive pay, an outstanding benefits package, a convenient DC location, a professional collegial work environment and an opportunity to work on issues of national significance equals a winning combination! Position Overview:
The Senior Manager acts as overall project manager for several critical Membership programs.
General planning, coordination of resources, implementation, post-analysis of Validation, Dues billing, and cutoff processes require careful coordination of multiple departments and external vendors, as well as extensive data verification.
This role will also assist in developing creative ideas for improving the capture, storage, and retrieval of data and member communications.
Key
Responsibilities:
Project management Coordinate with staff, external vendors, and other resources to carry out the following processes to ensure timely, accurate project completion and identify ways to streamline processes, cut costs, and improve the customer experience.
Annual dues billing Annual validations Database updates/invoices Cutoffs/Hardships 'Thank you' correspondence Client Insurance Database Integrity and Operations Improve and sustain client's data integrity efforts to achieve membership objectives; leverage system data and successfully incorporate/implement new applications Work closely with the senior membership team and the SVP, Membership Operations to ensure the ongoing integrity, development and maintenance of the membership database system Monitor membership system and interface with IT and project stakeholders regularly Identify system needs, work with management to secure resources and train other team members to use those resources Other duties as assigned by business need.
Requirements Requirements:
Bachelor's degree in Data Analytics, Information Systems, Business Administration, or related field.
5-7 years of database/reporting experience; Nimble/Salesforce experience strongly preferred.
Demonstrable experience serving in a successful project management capacity.
Strong knowledge of MS Office suite, particularly Excel; readily adaptable to the use of various PC software systems.
Excellent analytical, written and verbal skills required.
Meticulous attention to detail required.
Ability to successfully keep multiple small to large-scale projects on track simultaneously while balancing shifting priorities; experience managing external vendors and internal stakeholder expectations and deliverables while identifying ways for process improvements and efficiencies.
Strong customer service orientation.
Demonstrable experience successfully leveraging technology to recommend and implement creative, innovative approaches to solve problems and increase efficiency.
Experience and ability to successfully working in a team-focused environment.
Ability to work well under pressure while achieving deadlines and successfully manage competing priorities.
Recommended Skills Analytical Attention To Detail Billing Business Administration Business Process Improvement Business Process Models Estimated Salary: $20 to $28 per hour based on qualifications.
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