Audio-Visual (AV) Engineer - Washington DC - Onsite Position
Contract - 6 months +Washington DC - Onsite Position Required Skills Understanding of conference room audio-visual systems, desktop hardware and software, and technical troubleshooting steps.
Understanding webinar features and best practices with leading webinar products such as GoToWebinar, GoToMeeting, ON24, WebEx, Adobe Connect, or Zoom etc.
Technologically savvy, displaying a willingness to seek out technology solutions to event and business challenges.
Works well under pressure and is a quick learner in a fast-paced environment.
Excellent time management and organization skills, with the ability to manage multiple projects simultaneously.
Exceptional customer service, communication skills (both written and verbal), and interpersonal skills, as this position requires interaction with all levels of staff across.
Excellent presenter skills and is comfortable in front of an audience.
Can deliver white glove treatment with coordinating or troubleshooting with users via any communication method.
Ability to explain technical concepts in a concise, easy-to-understand language for end-users.
Ability to facilitate quick resolutions or workarounds when necessary.
Ability to move furniture and other equipment for room setups.
Setups may require connecting power cables under tables for in-table power outlets.
Ability to give instructions and troubleshoot issues remotely.
Required Experience 1-5 years of experiences as an AV technician/specialist supporting AV, VTC, and integrated VoIP teleconferencing systems that also include the following:
knowledge of AV hardware, connecting laptops/room desktop PCs to room displays, setting up microphones, and using VTC codecs or webcams.
(Similar experience may be substituted if relatable to the AV industry.
) 2-5 years of experience supporting in-person or virtual meetings in an AV or webinar support capacity including coordinating with users, and/or managing technical logistics.
(Similar experience may be substituted if relatable to the AV industry).
Well-versed with various webinar platforms and experience training users on software, hardware, or conferencing platforms (ex:
Microsoft Teams, GoToWebinar, GoToMeeting, On24, WebEx, Zoom, Adobe Connect, etc.
).
Experience creating technical documentation, FAQs, user guides, PowerPoint slides, video training or other media content, and developing training resources/course outlines.
Experience working hands-on with users for troubleshooting/training.
Experience working with vendors to resolve issues or test for required deliverables.
Experience supporting or managing multiple projects to ensure goals and deadlines are met.
Exceptional computer technical proficiency with Microsoft Office applications (Word/Outlook/PowerPoint).
Proficient with a ticketing system (e.
g.
, Zendesk, Remedy).
Experience with computer graphics, video shooting and post-production services such as basic audio & video editing (e.
g.
, Final Cut, Avid Media Composer).
Preferred, but not required:
Experience with SharePoint and working in an Office 365 cloud environment.
Experience with a conference scheduling system (e.
g.
, Resource Central, EMS, Meeting Planner).
Experience working with a content management system for digital signage.
Experience with scripts, storyboarding, and voice narration.
AV or IT Certifications such as CTS, CompTIA A
and/or Microsoft Certified Professional (MCP) certification(s).
Ability to read architectural drawings and diagrams preferred but not required.
Audio-Visual (AV) Engineer - Washington DC - Onsite Position Recommended Skills Adobe Connect Avid Media Composer Cisco Web Ex Content Management Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Understanding webinar features and best practices with leading webinar products such as GoToWebinar, GoToMeeting, ON24, WebEx, Adobe Connect, or Zoom etc.
Technologically savvy, displaying a willingness to seek out technology solutions to event and business challenges.
Works well under pressure and is a quick learner in a fast-paced environment.
Excellent time management and organization skills, with the ability to manage multiple projects simultaneously.
Exceptional customer service, communication skills (both written and verbal), and interpersonal skills, as this position requires interaction with all levels of staff across.
Excellent presenter skills and is comfortable in front of an audience.
Can deliver white glove treatment with coordinating or troubleshooting with users via any communication method.
Ability to explain technical concepts in a concise, easy-to-understand language for end-users.
Ability to facilitate quick resolutions or workarounds when necessary.
Ability to move furniture and other equipment for room setups.
Setups may require connecting power cables under tables for in-table power outlets.
Ability to give instructions and troubleshoot issues remotely.
Required Experience 1-5 years of experiences as an AV technician/specialist supporting AV, VTC, and integrated VoIP teleconferencing systems that also include the following:
knowledge of AV hardware, connecting laptops/room desktop PCs to room displays, setting up microphones, and using VTC codecs or webcams.
(Similar experience may be substituted if relatable to the AV industry.
) 2-5 years of experience supporting in-person or virtual meetings in an AV or webinar support capacity including coordinating with users, and/or managing technical logistics.
(Similar experience may be substituted if relatable to the AV industry).
Well-versed with various webinar platforms and experience training users on software, hardware, or conferencing platforms (ex:
Microsoft Teams, GoToWebinar, GoToMeeting, On24, WebEx, Zoom, Adobe Connect, etc.
).
Experience creating technical documentation, FAQs, user guides, PowerPoint slides, video training or other media content, and developing training resources/course outlines.
Experience working hands-on with users for troubleshooting/training.
Experience working with vendors to resolve issues or test for required deliverables.
Experience supporting or managing multiple projects to ensure goals and deadlines are met.
Exceptional computer technical proficiency with Microsoft Office applications (Word/Outlook/PowerPoint).
Proficient with a ticketing system (e.
g.
, Zendesk, Remedy).
Experience with computer graphics, video shooting and post-production services such as basic audio & video editing (e.
g.
, Final Cut, Avid Media Composer).
Preferred, but not required:
Experience with SharePoint and working in an Office 365 cloud environment.
Experience with a conference scheduling system (e.
g.
, Resource Central, EMS, Meeting Planner).
Experience working with a content management system for digital signage.
Experience with scripts, storyboarding, and voice narration.
AV or IT Certifications such as CTS, CompTIA A
and/or Microsoft Certified Professional (MCP) certification(s).
Ability to read architectural drawings and diagrams preferred but not required.
Audio-Visual (AV) Engineer - Washington DC - Onsite Position Recommended Skills Adobe Connect Avid Media Composer Cisco Web Ex Content Management Curiosity Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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