Team Leader (TL) (3959) with Security Clearance
Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Team Leader (TL)in Washington, DCPosition Overview:
Supports the Program Manager as Team Lead, providing support for the Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (PPT)Support includes but is not limited to comprehensive onsite program and administrative support for Passport Headquarter Office and four (4) Regional Offices Position
Responsibilities:
o The Team Leader leads and manages a team of Support AssociatesResponsibilities include setting work priorities and ensuring a smooth transition of work between the various teamsIf requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demandThe Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government ManagementAnticipated tasks include, but are not limited to, the following:
o Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
o Plan and follow established procedures and methods to meet changing processing requirementso Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reportingo Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violationso Monitor workload and make recommendations to the Government on how to divide work among support staffo Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controlso Assist with prioritizing workloado Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedureo Make recommendations to the Government to improve processes and assist with problem solving and continuous improvemento Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Governmento In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSMPosition Requirements:
o Bachelor's Degree (or) 4 years of experience in managing teamso Six (6) years of general office experience, including; Four (4) years of experience utilizing a variety of office software, specifically:
MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlooko Demonstrated customer service experienceo Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
o Good oral and written communication skillso Ability to prioritize workload for small teams and possess good organizational skillso Ability to effectively and politely interface with the public and provide excellent customer serviceo Ability to analyze, interpret, and apply regulatory material and internal controls Apply at:
https:
//phg.
tbe.
taleo.
net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=55&rid=3959 Position is located in Washington, DCVEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionalsWe offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and internationalWe are an EEO/AA employerWe invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
Recommended Skills Administration Business Process Improvement Communication Coordinating Customer Service Data Entry Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Supports the Program Manager as Team Lead, providing support for the Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (PPT)Support includes but is not limited to comprehensive onsite program and administrative support for Passport Headquarter Office and four (4) Regional Offices Position
Responsibilities:
o The Team Leader leads and manages a team of Support AssociatesResponsibilities include setting work priorities and ensuring a smooth transition of work between the various teamsIf requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demandThe Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government ManagementAnticipated tasks include, but are not limited to, the following:
o Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
o Plan and follow established procedures and methods to meet changing processing requirementso Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reportingo Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violationso Monitor workload and make recommendations to the Government on how to divide work among support staffo Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controlso Assist with prioritizing workloado Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedureo Make recommendations to the Government to improve processes and assist with problem solving and continuous improvemento Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Governmento In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSMPosition Requirements:
o Bachelor's Degree (or) 4 years of experience in managing teamso Six (6) years of general office experience, including; Four (4) years of experience utilizing a variety of office software, specifically:
MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlooko Demonstrated customer service experienceo Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
o Good oral and written communication skillso Ability to prioritize workload for small teams and possess good organizational skillso Ability to effectively and politely interface with the public and provide excellent customer serviceo Ability to analyze, interpret, and apply regulatory material and internal controls Apply at:
https:
//phg.
tbe.
taleo.
net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=55&rid=3959 Position is located in Washington, DCVEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionalsWe offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and internationalWe are an EEO/AA employerWe invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
Recommended Skills Administration Business Process Improvement Communication Coordinating Customer Service Data Entry Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
