Senior Technical Program Manager - Security
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking a passionate, detailed, and proactive Sr. Technical Program Manager to join the Security Strategy & Delivery team. This role will have a mix of strategic and operational engagements working with cross-functional partners to mature resilience programs. In addition, this role will drive the timely delivery of Security programs to support key strategic initiatives, drive operational process enhancement, and support security operational efforts. This position requires a highly driven individual with demonstrated experience in delivering projects in fast-paced technical environments. The successful candidate will have demonstrable ability to drive consensus and provide direction to multiple cross-functional team members while maintaining efficient plans, tracking issues, and proactively communicating project status.This position is an individual contributor role reporting to the Director, Security Strategy & Delivery.ResponsibilityWork with stakeholders to drive cross-cutting and critical security initiatives for the companyEstablish relationships with partner teams within DocuSign and demonstrate cross-functional coordination skills to drive cyber resilience program objectivesLead and scale security programs by defining milestones and success criteria, resource allocation, and successful on-time deliveryIdentify and resolve roadblocks and challenges affecting projectsExplain technical architecture, decisions, and tradeoffs to both technical and functional teamsMobilize the necessary teams at DocuSign to respond according to our existing cybersecurity resilience playbook, and continually improve our playbookAdminister cybersecurity resilience training and awareness activities to promote a culture of preparednessConduct tabletop exercises with key collaborators and leadership to evaluate the organization's response plans and recovery capabilitiesAssist in the continuous improvement of the resilience program by incorporating feedback from audits, compliance frameworks and emerging technologyDrive continual improvement by developing performance metrics and building reporting to communicate the success of business continuity programsDrive communication and change management around cybersecurity resilience initiatives and processes
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency:
Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic8
years of relevant experience5
years of experience in running Cyber Resilience programs and processes5
years of experience in program and project management Bachelor's degree in Information Technology, Cyber Security, Computer Science or related fields, with relevant industry experience in SecurityDemonstrable experience in leading Crisis Management, Security Incident Management and Business Continuity programs and processesExperienced in Security technologies, Frameworks, implementation strategies, effective security metrics and deliveryPreferredConfidence to drive and lead large conference calls leading Crisis OR Cybersecurity Incident processesIndependent, driven, and eager to learnTime management skills with experience managing simultaneous and often changing prioritiesExcellent verbal and written communication skills with an ability to state things simply and persuasively for a variety of audiences, internal, external, business and technicalStrong analytical thinking and investigative or problem solving capabilitiesProactive self-starter, ability to take initiative, learn quickly and drive operational excellenceConfident in working with executive team members as working with security experts and product owners at all levelsOne or more of these certifications:
CISM, CISA, CISSP, CompTIA Security+, ITIL, CSM, CSPOFamiliar in different security domains such as Network Security, Application Security, Data Security, Vulnerability Management, Client and Cloud SecuritySolid understanding of security controls and how they should be implemented across applications, systems and internal or cloud platformsSkilled at dealing with ambiguity in a rapidly growing and changing environmentStrong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiencesDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesExcellent relationship building skills and track record of positive partner feedback
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California:
$130,500 - $208,050 base salaryWashington and New York (including NYC metro area):
$123,700 - $184,275 base salaryThis role is also eligible for bonus, equity and benefits.Global benefits provide options for the following:
Paid Time Off:
earned time off, as well as paid company holidays based on regionPaid Parental Leave:
take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans:
options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans:
select retirement and pension programs with potential for employer contributionsLearning and Development:
options for coaching, online courses and education reimbursementsCompassionate Care Leave:
paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com. If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states:
Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
EEO Statement
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation:
US-CA-San Francisco US-WA-SeattleCategory:
Trust & SecurityPosition Type:
RegularEstimated Salary: $20 to $28 per hour based on qualifications.
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking a passionate, detailed, and proactive Sr. Technical Program Manager to join the Security Strategy & Delivery team. This role will have a mix of strategic and operational engagements working with cross-functional partners to mature resilience programs. In addition, this role will drive the timely delivery of Security programs to support key strategic initiatives, drive operational process enhancement, and support security operational efforts. This position requires a highly driven individual with demonstrated experience in delivering projects in fast-paced technical environments. The successful candidate will have demonstrable ability to drive consensus and provide direction to multiple cross-functional team members while maintaining efficient plans, tracking issues, and proactively communicating project status.This position is an individual contributor role reporting to the Director, Security Strategy & Delivery.ResponsibilityWork with stakeholders to drive cross-cutting and critical security initiatives for the companyEstablish relationships with partner teams within DocuSign and demonstrate cross-functional coordination skills to drive cyber resilience program objectivesLead and scale security programs by defining milestones and success criteria, resource allocation, and successful on-time deliveryIdentify and resolve roadblocks and challenges affecting projectsExplain technical architecture, decisions, and tradeoffs to both technical and functional teamsMobilize the necessary teams at DocuSign to respond according to our existing cybersecurity resilience playbook, and continually improve our playbookAdminister cybersecurity resilience training and awareness activities to promote a culture of preparednessConduct tabletop exercises with key collaborators and leadership to evaluate the organization's response plans and recovery capabilitiesAssist in the continuous improvement of the resilience program by incorporating feedback from audits, compliance frameworks and emerging technologyDrive continual improvement by developing performance metrics and building reporting to communicate the success of business continuity programsDrive communication and change management around cybersecurity resilience initiatives and processes
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency:
Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic8
years of relevant experience5
years of experience in running Cyber Resilience programs and processes5
years of experience in program and project management Bachelor's degree in Information Technology, Cyber Security, Computer Science or related fields, with relevant industry experience in SecurityDemonstrable experience in leading Crisis Management, Security Incident Management and Business Continuity programs and processesExperienced in Security technologies, Frameworks, implementation strategies, effective security metrics and deliveryPreferredConfidence to drive and lead large conference calls leading Crisis OR Cybersecurity Incident processesIndependent, driven, and eager to learnTime management skills with experience managing simultaneous and often changing prioritiesExcellent verbal and written communication skills with an ability to state things simply and persuasively for a variety of audiences, internal, external, business and technicalStrong analytical thinking and investigative or problem solving capabilitiesProactive self-starter, ability to take initiative, learn quickly and drive operational excellenceConfident in working with executive team members as working with security experts and product owners at all levelsOne or more of these certifications:
CISM, CISA, CISSP, CompTIA Security+, ITIL, CSM, CSPOFamiliar in different security domains such as Network Security, Application Security, Data Security, Vulnerability Management, Client and Cloud SecuritySolid understanding of security controls and how they should be implemented across applications, systems and internal or cloud platformsSkilled at dealing with ambiguity in a rapidly growing and changing environmentStrong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiencesDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesExcellent relationship building skills and track record of positive partner feedback
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California:
$130,500 - $208,050 base salaryWashington and New York (including NYC metro area):
$123,700 - $184,275 base salaryThis role is also eligible for bonus, equity and benefits.Global benefits provide options for the following:
Paid Time Off:
earned time off, as well as paid company holidays based on regionPaid Parental Leave:
take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans:
options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans:
select retirement and pension programs with potential for employer contributionsLearning and Development:
options for coaching, online courses and education reimbursementsCompassionate Care Leave:
paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com. If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states:
Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
EEO Statement
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights posterJob SummaryLocation:
US-CA-San Francisco US-WA-SeattleCategory:
Trust & SecurityPosition Type:
RegularEstimated Salary: $20 to $28 per hour based on qualifications.
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