Principal Product Manager - Customer Interaction Data
Azure Communications Services is a fully managed Communications Platform as a Service (CPaaS) that makes Business-to-Customers (B2C) interactions more effective, efficient, and easier to build with convergence and intelligence capabilities across all communication channels.
Our mission is to empower every organization to achieve more through intelligent communications across every interaction with their customers.
We are looking for a Principal Product Manager-Customer Interaction Data to join our team!Azure Comms abstracts the complexities of communications and network programming through a set of easy-to-use developer tools.
Azure Comms includes core communications primitives, orchestration, and intelligence solutions built on them to enable end-to-end customer interaction experiences.
ACS is built on the same cloud infrastructure that powers Microsoft Teams which enables hundreds of millions of users to communicate across the globe.
Businesses today struggle to understand customer journeys that span multiple span multiple sessions, channels (such as chat, SMS, voice, and Teams meetings), or applications (i.
e.
a conversation with a chatbot that escalates to a call in a contact center).
We believe that structured customer interaction data that spans applications, channels, and sessions, would be extremely valuable for making Co-Pilots or conversational AI interactions with customers more impactful with more context, leveraged in analytics to make data-driven improvements, and in streaming the summary of interactions saved in CRMs and/or systems of record.
By understanding the customer's entire journey, businesses can improve individual experiences and optimize overall customer engagement with data-driven improvements.
This role offers a unique opportunity to help businesses bridge across all their B2C communications by providing a holistic view of these interactions for better context and efficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Required/Minimum
Qualifications:
Bachelor's Degree AND 8
years experience in product/service/project/program management or software development OR equivalent experience.
Additional or Preferred
Qualifications:
Customer obsessed mindset - you lead with deep customer empathy and define core customer value first.
Comfort with making decisions that are informed by incomplete and/or imperfect data; a proven track record of assessing tradeoffs, thoughtfully prioritizing, and maintaining a bias for action.
Excellent interpersonal skills, with the ability to work in cross-functional teams.
Demonstrated presentation skills to convey complex technical concepts to non-technical stakeholders.
Drive for reaching across teams and organizations to make progress collaboratively.
Familiarity with platforms like Substrate and experience in handling customer interaction data.
Experience in integrating 3P data platforms and understanding of data storage solutions (cloud-based and on-premises).
Experience working with globally distributed teams in multiple time zones.
Product Management IC5 - The typical base pay range for this role across the U.
S.
is USD $133,600 - $256,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https:
//careers.
microsoft.
com/us/en/us-corporate-payMicrosoft will accept applications for the role until April 23, 2024.
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Drive the entire product development lifecycle, from concept, to launch, to iterating and growth, ensuring timely delivery of high-quality features and enhancements tailored to customer needs.
Quickly and efficiently validate hypotheses and iterate as needed, aligning on and driving real customer valueBring to bear data, strategic insight and context to influence team members and build consensus for key decisions.
Deeply understand and collaborate closely with customers, internal stakeholders, partners and engineering teams.
Monitor and analyze key product metrics, user feedback, and market trends to articulate success, identify areas for improvement, optimize product performance, and contribute to our continuous learning method and growth mindset.
Effectively collaborate across functions and partner with teams and organizations across Microsoft to drive customer value and become a champion for your customers.
Stay up to date with industry advancements, competition and emerging technologies.
OtherEmbody our Culture and ValuesEmployment typeFull-TimeWork siteUp to 100% work from homeRole typeIndividual ContributorDisciplineProduct ManagementProfessionProduct Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission is to empower every organization to achieve more through intelligent communications across every interaction with their customers.
We are looking for a Principal Product Manager-Customer Interaction Data to join our team!Azure Comms abstracts the complexities of communications and network programming through a set of easy-to-use developer tools.
Azure Comms includes core communications primitives, orchestration, and intelligence solutions built on them to enable end-to-end customer interaction experiences.
ACS is built on the same cloud infrastructure that powers Microsoft Teams which enables hundreds of millions of users to communicate across the globe.
Businesses today struggle to understand customer journeys that span multiple span multiple sessions, channels (such as chat, SMS, voice, and Teams meetings), or applications (i.
e.
a conversation with a chatbot that escalates to a call in a contact center).
We believe that structured customer interaction data that spans applications, channels, and sessions, would be extremely valuable for making Co-Pilots or conversational AI interactions with customers more impactful with more context, leveraged in analytics to make data-driven improvements, and in streaming the summary of interactions saved in CRMs and/or systems of record.
By understanding the customer's entire journey, businesses can improve individual experiences and optimize overall customer engagement with data-driven improvements.
This role offers a unique opportunity to help businesses bridge across all their B2C communications by providing a holistic view of these interactions for better context and efficiency.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Required/Minimum
Qualifications:
Bachelor's Degree AND 8
years experience in product/service/project/program management or software development OR equivalent experience.
Additional or Preferred
Qualifications:
Customer obsessed mindset - you lead with deep customer empathy and define core customer value first.
Comfort with making decisions that are informed by incomplete and/or imperfect data; a proven track record of assessing tradeoffs, thoughtfully prioritizing, and maintaining a bias for action.
Excellent interpersonal skills, with the ability to work in cross-functional teams.
Demonstrated presentation skills to convey complex technical concepts to non-technical stakeholders.
Drive for reaching across teams and organizations to make progress collaboratively.
Familiarity with platforms like Substrate and experience in handling customer interaction data.
Experience in integrating 3P data platforms and understanding of data storage solutions (cloud-based and on-premises).
Experience working with globally distributed teams in multiple time zones.
Product Management IC5 - The typical base pay range for this role across the U.
S.
is USD $133,600 - $256,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https:
//careers.
microsoft.
com/us/en/us-corporate-payMicrosoft will accept applications for the role until April 23, 2024.
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Drive the entire product development lifecycle, from concept, to launch, to iterating and growth, ensuring timely delivery of high-quality features and enhancements tailored to customer needs.
Quickly and efficiently validate hypotheses and iterate as needed, aligning on and driving real customer valueBring to bear data, strategic insight and context to influence team members and build consensus for key decisions.
Deeply understand and collaborate closely with customers, internal stakeholders, partners and engineering teams.
Monitor and analyze key product metrics, user feedback, and market trends to articulate success, identify areas for improvement, optimize product performance, and contribute to our continuous learning method and growth mindset.
Effectively collaborate across functions and partner with teams and organizations across Microsoft to drive customer value and become a champion for your customers.
Stay up to date with industry advancements, competition and emerging technologies.
OtherEmbody our Culture and ValuesEmployment typeFull-TimeWork siteUp to 100% work from homeRole typeIndividual ContributorDisciplineProduct ManagementProfessionProduct Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
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