Senior Researcher, Research & Insights - Automation & Integration
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryUser ExperienceJob DetailsAbout SalesforceWe re Salesforce, the Customer Company, inspiring the future of business with AI
Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place.
Role Overview:
We are looking for a Senior Researcher to join our Research and Insights team, supporting our Automation and Integration organization.
Our core products include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products.
About YouYou love working in a fast-paced, ever dynamic environment.
You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.
You distill sophisticated problems into insights that inform design, development, and business decisions.
You re passionate about technology.
You re even more passionate about technology users and buyers.
You have deep empathy for their everyday struggles and challenges.
You always put their needs first, and you re unwavering in your desire to provide the best experiences for users.
Responsibilities:
Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.
Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.
Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.
) and small-scale research methods (interviews, moderated concept testing, etc.
)Synthesize research findings into insights and recommendations and work with collaborators to socialize these findingsPartner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customersCreate narratives to frame problems and highlight the business value of potential solutionsBe a strategic business partner to key executives, helping shape their long-term visionWork on fast-paced projects, requiring attention to detail and working within constrained timelinesRequired Experience / Skills:
5
years of experience conducting research in user experience, product design, or technology contextsProven track record influencing user experience and/or product direction and strategy with actionable insightsAbility to plan, design, complete and communicate both strategic and tactical research engagementsAbility to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partnersExpert understanding of research methods (qualitative and quantitative) and standard processesExperience working in cross-functional teams (e.
g.
product management, design, engineering)Comfortable with basic statistical methods and concepts, and experience working with behavioral signals dataPreferred:
Previous research experience in enterprise iPaaS and/or automation technologies and servicesAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $151,800 to $208,800.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.
More details about our company benefits can be found at the following link:
https:
//www.
salesforcebenefits.
com.
SummaryLocation:
Washington - Bellevue; Washington - SeattleType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job CategoryUser ExperienceJob DetailsAbout SalesforceWe re Salesforce, the Customer Company, inspiring the future of business with AI
Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place.
Role Overview:
We are looking for a Senior Researcher to join our Research and Insights team, supporting our Automation and Integration organization.
Our core products include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products.
About YouYou love working in a fast-paced, ever dynamic environment.
You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.
You distill sophisticated problems into insights that inform design, development, and business decisions.
You re passionate about technology.
You re even more passionate about technology users and buyers.
You have deep empathy for their everyday struggles and challenges.
You always put their needs first, and you re unwavering in your desire to provide the best experiences for users.
Responsibilities:
Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.
Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.
Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.
) and small-scale research methods (interviews, moderated concept testing, etc.
)Synthesize research findings into insights and recommendations and work with collaborators to socialize these findingsPartner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customersCreate narratives to frame problems and highlight the business value of potential solutionsBe a strategic business partner to key executives, helping shape their long-term visionWork on fast-paced projects, requiring attention to detail and working within constrained timelinesRequired Experience / Skills:
5
years of experience conducting research in user experience, product design, or technology contextsProven track record influencing user experience and/or product direction and strategy with actionable insightsAbility to plan, design, complete and communicate both strategic and tactical research engagementsAbility to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partnersExpert understanding of research methods (qualitative and quantitative) and standard processesExperience working in cross-functional teams (e.
g.
product management, design, engineering)Comfortable with basic statistical methods and concepts, and experience working with behavioral signals dataPreferred:
Previous research experience in enterprise iPaaS and/or automation technologies and servicesAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $151,800 to $208,800.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, benefits.
More details about our company benefits can be found at the following link:
https:
//www.
salesforcebenefits.
com.
SummaryLocation:
Washington - Bellevue; Washington - SeattleType:
Full time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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