Data & Operations Specialist

Bethesda, MD
Function and Scope
The Data & Operations Specialist s main responsibility is to support the
Company s
proprietary Global Hotel Program through database processing
and updating, RFP solicitations, contract administration, and billing.
Key Responsibilities

Administer, update and/or report on various databases related to the
Global Hotel Program, including Lanyon, in-house hotel database,
Salesforce, TravelClick, hotel performance data and other means as

Accurately process hotel files:
-Electronically for electronic submission
-Manually by entering paper contracts for individual submissions

Load submissions into the hotel database and ensure accurate billing

Support the hotel solicitation process through various data platforms

Support the property administration process through generating accurate
billing information and contract administration

Support the global sales team by researching, analyzing and presenting
program related data

Communicate with hotels as needed (hotel acceptance, rate loading
information, program description, monthly IATA reports, etc.)

Carry out support tasks as they arise

Provide on-going Help Desk information support
Required Skills

Experience working with large databases, to include:
- Inputting data into databases (both electronically and manually)
- Moving data between databases
-Tracking data at a detailed level to ensure accuracy
-Verifying accuracy and integrity of data at all levels
-Ability to present and discuss data clearly and accurately

Proficiency in Outlook and Word

Expertise in Excel, including working knowledge of formulas and vlookups

Ability to communicate clearly and effectively with internal and external
clients orally and in writing

Strong organization skills, ability to work independently, problem solve,
prioritize and manage multiple ongoing projects and responsibilities

Strong customer service orientation
Preferred Skills

Travel industry background or knowledge

Accounting or billing experience

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