Business Analysis Manager
Company Name:
Other Agencies and Independent Organizations
United States Citizens or individuals lawfully admitted for permanent residency or authorized by Immigration and Naturalization Service to work in the U.S. Full-Time Permanent The Information Technology Division is responsible for the planning, development and management of the information technology systems and subsystems that support District of Columbia Courts case flow, office automation, special programs, and management operations. The Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security. Information systems reside on a variety of platforms, such as network client/server, multi-tier, and desktop systems. The incumbent of this position serves as the senior business technology analyst and manager for the Business Analysis Branch that is responsible for planning, analyzing, testing and supporting case management Commercial Off-The-Shelf (COTS) products implementation, enterprise applications support, user account management and Service Desk support. A background and/or security investigation is required. Probationary period of one (1) year. This position is located in the Information and Technology Division of the DC Courts, which is responsible for planning, development and management of the information technology systems and subsystems that support the courts' case flow, office automation, special programs and management operations. The incumbent serves as the senior business analysis specialist and supervisor of the Business Analysis Branch that is responsible for planning, analyzing, testing and supporting case management COTS products implementation, enterprise applications support, user account management and Service Desk support. Diagnoses and resolves problems, and researches, evaluates, and provides feedback on problematic trends and patterns in Service Desk support requirements. Develops and maintains problem tracking and resolution databases. Develops and manages business process reengineering requirements, develops user account management policies, procedures and standards, and provides customer training. Ensures rigorous application of information security/information assurance policies, principles and practices in delivery of customer support services. Has responsibility for all tasks relating to work planning, organization and performance of subordinates. To qualify based on education, upload copy of your college transcript or degree. The transcript must show list of courses with credit hours, major(s), grade-point average or class ranking and the name of the school or university.
Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. To qualify for this position, the following must be submitted:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, G.E.D. certificate, or college transcript or degree)
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Click the Submit My Answers button at the end of the process.
All required documentation must be received by the closing date of the announcement.
For more information about vacancies, visit us on the web at or call
Your resume and supporting documentation will be reviewed to ensure you meet the minimum qualification requirements. If minimum qualifications are met, each applicant's experience, education and training will be rated using a Vacancy Questionnaire.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement; please be sure to include this information in your resume.
To preview questions please click here. MINIMUM
Qualifications: A bachelor's degree in systems engineering, computer science or a related field plus six (6) years of experience in information and technology, including at least four (4) years as an IT supervisor or project manager demonstrating the ability of leading IT functional or project teams. Knowledge of and experience with computer hardware and peripherals, such as, printers and scanners is required. Experience with supporting case management systems is required. Advance knowledge in Microsoft Automation and Networking Tools, such as, MS Office, Active Directory, and Outlook is preferred. Equivalent levels of education or experience may be substituted for general experience. Professional certification is a plus.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Click the Submit My Answers button at the end of the process. 1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, G.E.D. certificate, or college transcript or degree) Once your completed application is received, your qualifications will be evaluated to determine your rating. The qualified candidates will be referred to the hiring manager for further consideration and possible interview. If testing or a writing test is required qualified candidates will be notified of the date and time of their testing. All applicants will be notified of the outcome. In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as commuter transit benefit subsidy, for a maximum of $120 a month. There are 26 pay periods in the year. This job is being filled by an alternative hiring process and is not in the competitive civil service.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement; please be sure to include this information in your resume.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
All required information must be received by the closing date.
!benefits.hms?orgId=1&jnum;=156Estimated Salary: $20 to $28 per hour based on qualifications.
Other Agencies and Independent Organizations
United States Citizens or individuals lawfully admitted for permanent residency or authorized by Immigration and Naturalization Service to work in the U.S. Full-Time Permanent The Information Technology Division is responsible for the planning, development and management of the information technology systems and subsystems that support District of Columbia Courts case flow, office automation, special programs, and management operations. The Division designs and administers system configuration and architecture including hardware and software, telecommunications, network operations, desktop systems, and system security. Information systems reside on a variety of platforms, such as network client/server, multi-tier, and desktop systems. The incumbent of this position serves as the senior business technology analyst and manager for the Business Analysis Branch that is responsible for planning, analyzing, testing and supporting case management Commercial Off-The-Shelf (COTS) products implementation, enterprise applications support, user account management and Service Desk support. A background and/or security investigation is required. Probationary period of one (1) year. This position is located in the Information and Technology Division of the DC Courts, which is responsible for planning, development and management of the information technology systems and subsystems that support the courts' case flow, office automation, special programs and management operations. The incumbent serves as the senior business analysis specialist and supervisor of the Business Analysis Branch that is responsible for planning, analyzing, testing and supporting case management COTS products implementation, enterprise applications support, user account management and Service Desk support. Diagnoses and resolves problems, and researches, evaluates, and provides feedback on problematic trends and patterns in Service Desk support requirements. Develops and maintains problem tracking and resolution databases. Develops and manages business process reengineering requirements, develops user account management policies, procedures and standards, and provides customer training. Ensures rigorous application of information security/information assurance policies, principles and practices in delivery of customer support services. Has responsibility for all tasks relating to work planning, organization and performance of subordinates. To qualify based on education, upload copy of your college transcript or degree. The transcript must show list of courses with credit hours, major(s), grade-point average or class ranking and the name of the school or university.
Education completed in foreign colleges or universities may be used to meet the above requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. To qualify for this position, the following must be submitted:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, G.E.D. certificate, or college transcript or degree)
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Click the Submit My Answers button at the end of the process.
All required documentation must be received by the closing date of the announcement.
For more information about vacancies, visit us on the web at or call
Your resume and supporting documentation will be reviewed to ensure you meet the minimum qualification requirements. If minimum qualifications are met, each applicant's experience, education and training will be rated using a Vacancy Questionnaire.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement; please be sure to include this information in your resume.
To preview questions please click here. MINIMUM
Qualifications: A bachelor's degree in systems engineering, computer science or a related field plus six (6) years of experience in information and technology, including at least four (4) years as an IT supervisor or project manager demonstrating the ability of leading IT functional or project teams. Knowledge of and experience with computer hardware and peripherals, such as, printers and scanners is required. Experience with supporting case management systems is required. Advance knowledge in Microsoft Automation and Networking Tools, such as, MS Office, Active Directory, and Outlook is preferred. Equivalent levels of education or experience may be substituted for general experience. Professional certification is a plus.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Click the Submit My Answers button at the end of the process. 1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, G.E.D. certificate, or college transcript or degree) Once your completed application is received, your qualifications will be evaluated to determine your rating. The qualified candidates will be referred to the hiring manager for further consideration and possible interview. If testing or a writing test is required qualified candidates will be notified of the date and time of their testing. All applicants will be notified of the outcome. In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as commuter transit benefit subsidy, for a maximum of $120 a month. There are 26 pay periods in the year. This job is being filled by an alternative hiring process and is not in the competitive civil service.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the basic qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement; please be sure to include this information in your resume.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
All required information must be received by the closing date.
!benefits.hms?orgId=1&jnum;=156Estimated Salary: $20 to $28 per hour based on qualifications.
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