IT Consultant 4 (Customer Relationship Manager)
Company/Position Overview
As a leading provider of Information Technology, Training and Engineering services worldwide, our people play a critical role in helping our customers make better decisions while protecting our nation. We bring forward-looking business insights to strengthen communities and change lives. At Salient CRGT you will join talented people who are as passionate about their work as you area - analysts, programmers, systems/network administrators, engineers, trainers, communications specialists, project managers, and more. For the experienced professionals and veterans, we value your expertise and offer opportunities to share the most compelling projects. For students transitioning from college to work, explore the opportunities for college students and graduates.
Salient CRGT is looking for a Customer Relationship Manager to join our Data Analytics division. This resource will serve as the main customer point of contact to handle customer communication related to issues and enhancement requests for Business Intelligence solutions. This resource acts as a liaison among business users to handle customer service issues related to business intelligence and application programs. Proactively communicates and collaborates with project stakeholders to analyze business process and functional requirements. This resource must be able to work independently and in a team setting. Work will be performed at the client site in Washington, DC.
Responsibilities:
Correspond with business users to capture issues and provide timely status updates on resolutions.
Balance multiple concurrent tasks and regularly communicate status and issues to management
Regularly interact with cross-functional team members
Quickly understanding the client's business issues and data challenges.
Assuming responsibility for the completion of and quality of project deliverables
Mandatory Qualifications (Education, Certifications, Experience, Skills)
8
years of overall experience
Experience in Business Intelligence projects
Ability to communicate technical and non-technical information at the appropriate level, orally and in writing, to both staff and management.
Bachelor's Degree
Excellent communications skills
Desired Qualifications (Education, Certifications, Experience, Skills)
Experience working for Federal Government clients
Experience in a customer services environment
If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
As a leading provider of Information Technology, Training and Engineering services worldwide, our people play a critical role in helping our customers make better decisions while protecting our nation. We bring forward-looking business insights to strengthen communities and change lives. At Salient CRGT you will join talented people who are as passionate about their work as you area - analysts, programmers, systems/network administrators, engineers, trainers, communications specialists, project managers, and more. For the experienced professionals and veterans, we value your expertise and offer opportunities to share the most compelling projects. For students transitioning from college to work, explore the opportunities for college students and graduates.
Salient CRGT is looking for a Customer Relationship Manager to join our Data Analytics division. This resource will serve as the main customer point of contact to handle customer communication related to issues and enhancement requests for Business Intelligence solutions. This resource acts as a liaison among business users to handle customer service issues related to business intelligence and application programs. Proactively communicates and collaborates with project stakeholders to analyze business process and functional requirements. This resource must be able to work independently and in a team setting. Work will be performed at the client site in Washington, DC.
Responsibilities:
Correspond with business users to capture issues and provide timely status updates on resolutions.
Balance multiple concurrent tasks and regularly communicate status and issues to management
Regularly interact with cross-functional team members
Quickly understanding the client's business issues and data challenges.
Assuming responsibility for the completion of and quality of project deliverables
Mandatory Qualifications (Education, Certifications, Experience, Skills)
8
years of overall experience
Experience in Business Intelligence projects
Ability to communicate technical and non-technical information at the appropriate level, orally and in writing, to both staff and management.
Bachelor's Degree
Excellent communications skills
Desired Qualifications (Education, Certifications, Experience, Skills)
Experience working for Federal Government clients
Experience in a customer services environment
If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: www.salientcrgt.com/careers to express interest in this position through the Salient CRGT Careers page. Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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