Communication Specialist
The Implementation Consultant will participate with and/or lead a team on the successful implementation of all types of projects (from routine to complex and unique) of Mercer's proprietary HR software. To fulfill this role, the Implementation Consultant will:
Interface with clients and Mercer staff to clarify and document complex and unique business software requirements, project plans and system design to meet the client needs; clarify and resolve unique and difficult issues related to client deliverables (will not escalate any issues); anticipate the client's needs and incorporate them into project planning to stay one step ahead.
Participate in and/or lead multiple project teams (any size from 0-10 employees) to implement Mercer's proprietary human resources software by traveling on-site to a clients location to install, troubleshoot and resolve unique and difficult issues related to software installation (will not escalate issues), and train clients on use of software.
Manage and organize the project plan and controlling project scope including determining and communicating deadlines; allocating project resources; and drafting, maintaining and updating both internal and client leadership on budgets for client projects.
Provide guidance to Implementation Analysts by entering repetitive and straightforward tasks in appropriate work queues; providing appropriate due dates to manage their work accordingly; and conducting both one-on-one and group instruction sessions on complex and unique issues to internal staff.
Oversee and review consultants and analysts work as they interface with clients to map (define and align data between applications) and transfer necessary employee data from the client's sources into Mercer's customized human resources software systems developed for each client.
Oversee analyst and consultant work and/or independently develop draft test criteria for review and conduct system peer reviews; recognize, diagnose, and solve unique and difficult process and technical problems (will not escalate issues); identify gaps and evaluates ways to improve process.
BA degree in business, IT, MIS or related field of study
8 years of required experience
Proven technical skills
Strong oral and written communication skills
Excellent analytical and mathematical skills
Excellent client-focus or customer service skills
Ability to juggle multiple projects and deliver on time and on budget
Good knowledge of Excel and Access and database management
Ability to work well in team environment is critical
Compensation experience is a plus
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer.
Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
US ONLY: Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Interface with clients and Mercer staff to clarify and document complex and unique business software requirements, project plans and system design to meet the client needs; clarify and resolve unique and difficult issues related to client deliverables (will not escalate any issues); anticipate the client's needs and incorporate them into project planning to stay one step ahead.
Participate in and/or lead multiple project teams (any size from 0-10 employees) to implement Mercer's proprietary human resources software by traveling on-site to a clients location to install, troubleshoot and resolve unique and difficult issues related to software installation (will not escalate issues), and train clients on use of software.
Manage and organize the project plan and controlling project scope including determining and communicating deadlines; allocating project resources; and drafting, maintaining and updating both internal and client leadership on budgets for client projects.
Provide guidance to Implementation Analysts by entering repetitive and straightforward tasks in appropriate work queues; providing appropriate due dates to manage their work accordingly; and conducting both one-on-one and group instruction sessions on complex and unique issues to internal staff.
Oversee and review consultants and analysts work as they interface with clients to map (define and align data between applications) and transfer necessary employee data from the client's sources into Mercer's customized human resources software systems developed for each client.
Oversee analyst and consultant work and/or independently develop draft test criteria for review and conduct system peer reviews; recognize, diagnose, and solve unique and difficult process and technical problems (will not escalate issues); identify gaps and evaluates ways to improve process.
BA degree in business, IT, MIS or related field of study
8 years of required experience
Proven technical skills
Strong oral and written communication skills
Excellent analytical and mathematical skills
Excellent client-focus or customer service skills
Ability to juggle multiple projects and deliver on time and on budget
Good knowledge of Excel and Access and database management
Ability to work well in team environment is critical
Compensation experience is a plus
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer.
Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
US ONLY: Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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