Helpdesk/Support
Job Description Great Opportunity in the Washington, DC area! Awesome company.
Apply! Responsible for providing first level support for all end-users.
Troubleshoot and resolve hardware, software and voice/data communication systems issues.
Escalate calls when appropriate.
Write concise, informative tickets.
Follow up on all tickets in a timely manner and follow through to resolution.
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required.
The ability to multi-task, prioritize and work under pressure are required.
Be willing to work flexible hours when appropriate.
Excellent customer service, verbal and written communication skills are a must.
3-5 years prior customer service, call center or help desk experience is required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Apply! Responsible for providing first level support for all end-users.
Troubleshoot and resolve hardware, software and voice/data communication systems issues.
Escalate calls when appropriate.
Write concise, informative tickets.
Follow up on all tickets in a timely manner and follow through to resolution.
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required.
The ability to multi-task, prioritize and work under pressure are required.
Be willing to work flexible hours when appropriate.
Excellent customer service, verbal and written communication skills are a must.
3-5 years prior customer service, call center or help desk experience is required.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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