Congressional Relations Specialist
The selectee for this position will assist Members of Congress, and their office and committee staff, with daily requests for analysis, research, and information, and will be responsible for the first line of routine troubleshooting for congressional clients using CRS's website. The selectee will conduct in-depth reference interviews with congressional clients, enter and track client requests in CRS's client relationship management system, utilize and assist in maintaining the currency of a wide range of online and print tools and other authoritative information used in request assignment, and assist with a range of congressional outreach activities. The selectee will be expected to develop and maintain effective internal and external client relationships, and provide a positive image of CRS through use of client services practices. CRS works exclusively for the United States Congress, providing non-partisan, authoritative, timely, policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS has been a valued and respected resource on Capitol Hill for more than a century. CRS is well known for analysis that is authoritative, confidential, objective, and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on legal and public policy issues of interest to its Members and Committees. DutiesResponsible for intake, assignment, and tracking of daily requests from Members of Congress and their office and committee staff for research, information, and analysis. This includes monitoring CRS's call management system and other technologies to assist in providing adequate coverage of incoming requests. Conducts in-depth reference interviews with congressional clients to include evaluating and analyzing the facts bearing on client requests to determine the most accurate and effective formulation of each request. Enters and tracks requests in CRS's client relationship management system and utilizes a wide range of electronic tools and information to ensure correct assignment of requests to CRS analysts and information professionals for response. Assists with orientations for congressional staff and training sessions for CRS staff on CRS's website and electronic tools, and conducts routine troubleshooting for clients using the website and these tools. Assists with the construction of advanced searches and creation of targeted marketing emails and collaborates with intra- and interdivisional stakeholders to maintain authoritative congressional data. Develops and maintains effective internal and external client relationships and provides a positive image of CRS through use of client services practices. The position description number for this position is 315417. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a work a fixed schedule, starting from 9:
30 a.m. to 6 p.m., Monday-Friday. or may be eligible to work a compflex schedule. This is a non-supervisory, bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. The Congressional Research Service, within the Library of Congress, is part of the Legislative Branch of the federal government. As such, all positions are in the excepted service. Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to conduct reference interviews Knowledge of the organization and processes of the U.S. Congress Ability to apply knowledge of public policy issues Ability to perform client services and outreach activities. Ability to communicate in writing. Ability to utilize information technology and online systems. Ability to interact collaboratively with others. Ability to communicate effectively other than in writing.
Estimated Salary: $20 to $28 per hour based on qualifications.
30 a.m. to 6 p.m., Monday-Friday. or may be eligible to work a compflex schedule. This is a non-supervisory, bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. The Congressional Research Service, within the Library of Congress, is part of the Legislative Branch of the federal government. As such, all positions are in the excepted service. Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to conduct reference interviews Knowledge of the organization and processes of the U.S. Congress Ability to apply knowledge of public policy issues Ability to perform client services and outreach activities. Ability to communicate in writing. Ability to utilize information technology and online systems. Ability to interact collaboratively with others. Ability to communicate effectively other than in writing.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$57,510 to $74,759 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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