Director, Patient Access
OverviewThe Patient Access Director's primary accountability is to ensure that client-centered service is paramount and stellar profit and loss results are achieved for assigned clients within a strong, positive, collaborative culture.
Leading all functions within assign area of operations which provide service to assigned clients, with direct reports including Managers, Team Leaders and/or Team Members, this person ensures efficiency and efficacy of processes and resource use within assigned scope.
The Director works with other Leadership Team members to achieve operational and financial performance and to implement strategic initiatives associated with long and short term goals.
Patient Access provides services to clients across the spectrum of the Revenue Cycle.
The Director is responsible for ensuring optimal outcomes for the patients and clients in all front end services, including, but not limited to insurance verification, point of service cash collection, Medicaid and/or Charity Care Eligibility.
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.
This competency applies to both external and internal customers.
Uses first-hand customer feedback for improvements in products and services Establishes and maintains effective relationships with customers and gains their trust and respect Exceptionally responsive to customer needs and requestsResponsibilities Provides overall direction and support to multiple clients or product lines.
Ensures superior customer satisfaction and compliance with the terms of the contract.
Responsibility for client reporting and ensures accuracy and on time delivery.
Creates a positive, effective and caring work environment by leading through nThrive's values.
Responsible for multiple teams with a wide range of responsibility within the revenue cycle.
Establishes annual team goals and ensures achievement of goals.
Responsible for colleague quality and productivity standards through established QA periodic operational reviews.
Ensures that internal and external policies, procedures and processes are available, current and represent compliance with best practices.
Participates in the development of service training and continuing education opportunities for colleagues.
In conjunction with HR, makes decisions related to corrective actions, hiring and termination.
Designs staffing plans and schedules that meet client needs and best utilizes resources while staying within budget and maintaining established contribution margins.
Responsible for profit and loss of all assigned clients as well as execution of department budgets.
Prepares monthly budget variance reviews (MDS reports).
Monitors and ensures consistent execution of departmental processes and procedures and identifies and corrects any anomalies.
As needed, reviews and re-engineers operational processes in such a way that most efficiently utilizes resources, exploits all available technology, meets client expectations and minimizes expenses.
Constantly seeks the development of technological or process advancements that could facilitate improving work flow and results.
Working with the VP of the service line, ensures that all options are considered and drives the rapid deployment of operational advancement.
Supports nThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive's business practices.
This includes:
becoming familiar with nThrive's Code of Ethics, attending training as required, notifying management or nThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
Qualifications Bachelor's degree.
5
years of experience leading a hospital Patient Access department.
A broad knowledge of the healthcare revenue cycle.
Demonstrated experience building high performing teams.
Ability to handle sensitive information and maintain HIPAA compliance.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Strong financial acumen with experience designing staffing plans and schedules that best utilize resources while staying within budget.
Preferred Skills Masters degree.
About nThriveBe Inspired.
Ignite Change.
Transform Health Care.
From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve.
Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all.
This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program.
Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Leading all functions within assign area of operations which provide service to assigned clients, with direct reports including Managers, Team Leaders and/or Team Members, this person ensures efficiency and efficacy of processes and resource use within assigned scope.
The Director works with other Leadership Team members to achieve operational and financial performance and to implement strategic initiatives associated with long and short term goals.
Patient Access provides services to clients across the spectrum of the Revenue Cycle.
The Director is responsible for ensuring optimal outcomes for the patients and clients in all front end services, including, but not limited to insurance verification, point of service cash collection, Medicaid and/or Charity Care Eligibility.
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers.
This competency applies to both external and internal customers.
Uses first-hand customer feedback for improvements in products and services Establishes and maintains effective relationships with customers and gains their trust and respect Exceptionally responsive to customer needs and requestsResponsibilities Provides overall direction and support to multiple clients or product lines.
Ensures superior customer satisfaction and compliance with the terms of the contract.
Responsibility for client reporting and ensures accuracy and on time delivery.
Creates a positive, effective and caring work environment by leading through nThrive's values.
Responsible for multiple teams with a wide range of responsibility within the revenue cycle.
Establishes annual team goals and ensures achievement of goals.
Responsible for colleague quality and productivity standards through established QA periodic operational reviews.
Ensures that internal and external policies, procedures and processes are available, current and represent compliance with best practices.
Participates in the development of service training and continuing education opportunities for colleagues.
In conjunction with HR, makes decisions related to corrective actions, hiring and termination.
Designs staffing plans and schedules that meet client needs and best utilizes resources while staying within budget and maintaining established contribution margins.
Responsible for profit and loss of all assigned clients as well as execution of department budgets.
Prepares monthly budget variance reviews (MDS reports).
Monitors and ensures consistent execution of departmental processes and procedures and identifies and corrects any anomalies.
As needed, reviews and re-engineers operational processes in such a way that most efficiently utilizes resources, exploits all available technology, meets client expectations and minimizes expenses.
Constantly seeks the development of technological or process advancements that could facilitate improving work flow and results.
Working with the VP of the service line, ensures that all options are considered and drives the rapid deployment of operational advancement.
Supports nThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive's business practices.
This includes:
becoming familiar with nThrive's Code of Ethics, attending training as required, notifying management or nThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
Qualifications Bachelor's degree.
5
years of experience leading a hospital Patient Access department.
A broad knowledge of the healthcare revenue cycle.
Demonstrated experience building high performing teams.
Ability to handle sensitive information and maintain HIPAA compliance.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Strong financial acumen with experience designing staffing plans and schedules that best utilize resources while staying within budget.
Preferred Skills Masters degree.
About nThriveBe Inspired.
Ignite Change.
Transform Health Care.
From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve.
Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all.
This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program.
Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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