IT Help Desk Specialist
The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile devices) and software programs (such as Microsoft Office 365 applications, Adobe Acrobat, and nationally and locally developed systems). The IT Help Desk Specialist performs routine to moderately complex troubleshooting of hardware and software systems and assists with inventory control. This full-time position is located in Washington, D.C. Some work may be done remotely. Candidates must show experience that demonstrates the ability to:
(1) understand the theories, principles, practices and usage of IT hardware and software; (2) perform hardware and software maintenance and troubleshooting; (3) effectively communicate with others both verbally and in writing; (4) show attention to detail, organizational skills, and the ability to manage multiple tasks; and (5) be flexible, work well under pressure, maintain a positive attitude, and meet deadlines.
Estimated Salary: $20 to $28 per hour based on qualifications.
(1) understand the theories, principles, practices and usage of IT hardware and software; (2) perform hardware and software maintenance and troubleshooting; (3) effectively communicate with others both verbally and in writing; (4) show attention to detail, organizational skills, and the ability to manage multiple tasks; and (5) be flexible, work well under pressure, maintain a positive attitude, and meet deadlines.
- Department:
2210 Information Technology Management - Salary Range:
$57,625 to $93,638 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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