Jr. Incident Manager
Req ID:
132546
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Jr. Incident Manager to join our team in Washington, District of Columbia (US-DC), United States (US).
Day to Day Job Duties:
- Effectively serves as ITIL Incident Manager
- Guides support teams with the identification, troubleshooting, and resolution processes of Incident Management
- Executive Level communication, organizational, and motivation skills
- Attends and provides assistance in the coordination of troubleshooting bridges for all priority incidents (from low-priority to Crisis)
- Works closely with all departments and day-to-day operations personnel to document outage updates
- Assist in identifying trends and create reports as necessary. - Hosts Major Incident bridges during major incidents working with department heads/leads to work towards major incident resolution
- Guides technicians in fully documenting their assigned tickets to show all work performed in order to pass SLRs
Basic
Qualifications:
- Active Interim Secret clearance
- BS/BA in Computer Science, Information Systems, Engineering, Business, Physical Science, or other technology-related discipline plus minimum 4 years of IT work experience
Preferred
Qualifications:
- ITIL Intermediate-level certification
- Business analysis experience
- Six sigma experience
- Technical writing/editing experience
- Related technical certifications in data networking, mid-range and mainframe OS and hardware architecture, storage systems, database, or software design a plus
- Thorough knowledge of IT concepts, strategies, and methodologies
- Thorough knowledge of business functions and extensive understanding of business operations, strategies, and objectives
- Extensive knowledge of Process and IT service management concepts
- Experience in technical problem solving and crisis management concepts
- Ability to promote a team environment
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Estimated Salary: $20 to $28 per hour based on qualifications.
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