Tier 3 Windows Support Specialist
Req ID:
131777
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Tier 3 Windows Support Specialist to join our team in Washington, District of Columbia (US-DC), United States (US).
position can be remote
Day to Day Job Duties:
- Perform as Windows Systems Administrator on a large complex infrastructure.
- Communicate effectively at all levels of the organization, with internal and external customers, in written and oral formats.
- Maintain smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians, project managers, end users, and customer and IT management.
- Support multiple networks; ensure necessary administration tasks are completed; direct others as necessary.
- Analyze internal and external customer requirements and determine equipment and software requirements for solutions to problems by means of automated systems.
- Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
- Provide backup and recovery services; manage file systems and disk space; manage virus protection on a routine basis.
- Create and maintain user and computer accounts and modify file permissions and security access lists.
- Test new releases of products to ensure compatibility and minimize user impact.
- Develop and document technical processes and procedures as needed.
- Make recommendations to purchase hardware, software, system components.
- Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.
- Adheres to organizational processes and procedures.
- Adhere to strict Information Systems security guidelines in all cases.
- Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
- Prepare security documentation for Cyber Security team.
- Report project status as required for all recurring and non-recurring efforts.
- Work under minimal direction and independently determine and develop approach to solutions.
Basic
Qualifications:
- U.
S.
citizenship - Active Secret Clearance
- BS degree in computer related field
- Associates Degree in an IT related field plus 4 additional years of IT related work experience in lieu of a BS/BA
- 8 additional years of IT related work experience in lieu of a degree
- 7 years of prior Windows administrative experience
- 5
years of experience in Cloud and server technologies such as AD, Group Policy, DHCP, DNS, PKI, Azure, AWS, and VMware
- 5
years of experience working with Windows Operating Systems support. - 5
years of experience troubleshooting on Window Servers. - 5
years of experience working with Active Directory. - 5
years of experience working with Group Policy (GPO). - 5
years of experience working with virtualization technologies VMWare, AWS and Azure. - 5
years of scripting experience.
Preferred
Qualifications:
- Microsoft Certification for current versions.
- Windows domain architecture experience.
- Experience with Support systems to include Networking devices, storage area networks (SAN), and network attached storage (NAS)
- Through knowledge of networking principles to include TCP/IP
- Experience with a ticketing system such as Service Now
- Knowledge of environmental monitoring tools (FireEye/McAfee/Splunk/Nessus)
- Riverbed Technology experience.
- Ability to work after hours and weekends as needed.
- Ability to work projects and maintain focus
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Estimated Salary: $20 to $28 per hour based on qualifications.
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