Field Tech Senior Associate
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer.
These services include:
IMAC, Break Fix, Desk Side Support, etc.
This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
This position will be an Onsite Client based position.
This role requires 24x7 on-call 1 week per month.
Role ResponsibilitiesProvide customer service to a large end user base onsite at customer's location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance Desktop, Laptop, printer and attached peripherals break/fix including hardware and software.
Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables.
Maintains and optimizes desktop /notebook configurations at customer sites.
Performs system upgrades and advance deployment Ticket and workload management utilizing customer provided ticketing system.
Asset management tracking and documentation, SCCM systemBasic
Qualifications:
o 3
years desktop/technical support experience including:
Windows 10 Office 365 Breakfix Ticketing systemDesired:
MAC Printer repair Excellent customer service skills #INDICSNearest Major Market:
Washington DCJob Segment:
Technical Support, TechnologySalary:
$14.
00 - $20.
44.
Estimated Salary: $20 to $28 per hour based on qualifications.
These services include:
IMAC, Break Fix, Desk Side Support, etc.
This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
This position will be an Onsite Client based position.
This role requires 24x7 on-call 1 week per month.
Role ResponsibilitiesProvide customer service to a large end user base onsite at customer's location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance Desktop, Laptop, printer and attached peripherals break/fix including hardware and software.
Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.
Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software and consumables.
Maintains and optimizes desktop /notebook configurations at customer sites.
Performs system upgrades and advance deployment Ticket and workload management utilizing customer provided ticketing system.
Asset management tracking and documentation, SCCM systemBasic
Qualifications:
o 3
years desktop/technical support experience including:
Windows 10 Office 365 Breakfix Ticketing systemDesired:
MAC Printer repair Excellent customer service skills #INDICSNearest Major Market:
Washington DCJob Segment:
Technical Support, TechnologySalary:
$14.
00 - $20.
44.
Estimated Salary: $20 to $28 per hour based on qualifications.
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