VTC Engineer with Security Clearance
By Light is seeking a Senior VTC Engineer to provide Tier III, customer onboarding/adoption, demo, and white-glove video teleconferencing support for a global video teleconferencing system for a DoD client.
Approximately 90% of time will be providing Tier III and customer onboarding/adoption support.
Approximately 10% of time will be providing VTC demo and white-glove services.
Responsibilities Work closely on a small team of VTC Engineers providing Tier III support to a DoD Global Video Services capability Provide support within the Global Video Services Tier III team.
Provide video network customer migration assistance and technical & operational guidance for DoD customers in establishing and operating videoconferencing systems and desktop VTC tools.
Work and track Tier III request, incident and problem tickets.
Create and update related documentation such as SOPs, TTPs, User Guide and FAQs Provide ad hoc training to other GVS personnel and customers on the use and technology of GVS.
Required Experience/Qualifications 5
years working in DoD information technology supporting desktop or VTC users 5
years of VTC equipment installation or hands-on experience, including IP and H.
323 protocols Outstanding verbal & written communication skills Outstanding customer satisfactions skills Strong ability to multitask between phone-based and computer-based customer and team interactions Familiarity with Remedy or other trouble ticket management systems Ability to frequently use computer, telephone and office equipment (copier, fax, scanner) Proficient with MS Outlook, MS Word, MS Excel, and MS PowerPoint We have GREAT Benefits! Benefits include:
MUST Security plus cert FT Opportunities Great pay Flexible Schedule 401(k) Insurance- Health, Dental, Vision, Life, Disability Personal Time Off (PTO) Employee Referral Bonus Must have related DOD experience and be a US Citizen, NO public trust clearance accepted, DOD clearance ONLY! Interview TODAY and START tomorrow! Call or Text Recruiter 407-288-0990 Littida Thomas.
Estimated Salary: $20 to $28 per hour based on qualifications.
Approximately 90% of time will be providing Tier III and customer onboarding/adoption support.
Approximately 10% of time will be providing VTC demo and white-glove services.
Responsibilities Work closely on a small team of VTC Engineers providing Tier III support to a DoD Global Video Services capability Provide support within the Global Video Services Tier III team.
Provide video network customer migration assistance and technical & operational guidance for DoD customers in establishing and operating videoconferencing systems and desktop VTC tools.
Work and track Tier III request, incident and problem tickets.
Create and update related documentation such as SOPs, TTPs, User Guide and FAQs Provide ad hoc training to other GVS personnel and customers on the use and technology of GVS.
Required Experience/Qualifications 5
years working in DoD information technology supporting desktop or VTC users 5
years of VTC equipment installation or hands-on experience, including IP and H.
323 protocols Outstanding verbal & written communication skills Outstanding customer satisfactions skills Strong ability to multitask between phone-based and computer-based customer and team interactions Familiarity with Remedy or other trouble ticket management systems Ability to frequently use computer, telephone and office equipment (copier, fax, scanner) Proficient with MS Outlook, MS Word, MS Excel, and MS PowerPoint We have GREAT Benefits! Benefits include:
MUST Security plus cert FT Opportunities Great pay Flexible Schedule 401(k) Insurance- Health, Dental, Vision, Life, Disability Personal Time Off (PTO) Employee Referral Bonus Must have related DOD experience and be a US Citizen, NO public trust clearance accepted, DOD clearance ONLY! Interview TODAY and START tomorrow! Call or Text Recruiter 407-288-0990 Littida Thomas.
Estimated Salary: $20 to $28 per hour based on qualifications.
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