Travel Manager
The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University.
Hiring staff for fit makes significant contributions to Howard University's overall mission.
JOB PURPOSE:
Under general direction from the Director of Accounting Operations & Disbursements, this position supervises the staff and operations of the T &E Department.
Manager is expected to administer and lead all aspects of travel and conference authorization and expense reimbursement processes including Concur travel system management, travel policy ownership, risk and compliance administration, and reporting & benchmarking.
Additionally, the Travel Manager will lead projects, manage, and develop outreach strategy that may include communications and process improvement initiative and ensure associated process and activities comply with university, and Federal travel rules and regulations.
This position is expected to interface with all levels of staff including Senior Management, internal/external clients and provide a high level of customer support and experience.
SUPERVISORY AUTHORITY:
Responsible for providing super vision for one or more functions within a department.
Formally plans, assigns, directs, and coordinates the work of these functions.
Typically, responsible for performing staff evaluations and make recommendations regarding pay and/or performance.
NATURE AND SCOPE:
Internal contacts include a variety of university officials, academic Deans and Directors.
External contacts include procurement vendors and various contacts from educational organizations.
PRINCIPAL ACCOUNTABILITIES:
T&E Process Management & Processing Lead and manage programs or functions under minimal supervision.
Lead the planning and operations for programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise.
Evaluate programs or functions, policies and procedures.
Identify issues and develop alternative solutions which may include changes to programs, policies and procedures.
Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.
Represent the program or function with Process Management & Processing.
The department, unit or school by committing resources and provide information and/or training.
Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.
Manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.
May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.
Assess training needs and may develop associated training.
Manage relationships with travel agencies and vendors.
Negotiate contracts and rates to travel service providers.
Ensure compliance with all aspects of travel procedures.
Drive continuous improvement of travel programs.
May direct and/or supervise staff.
T&E Process Ownership & Project Management.
System Management - responsible for T&E systems including upgrade testing, issue escalation and resolution, enhancement recommendation and follow-thru.
Electronic Processing - researches and implements T&E technology to optimize booking and electronic payment processing.
Continuous Improvement - Maintains on-going expertise and pursues continuous improvement in T&E department as relates to industry standards and best methods and communicates such standards and methods with university departments.
Collaboration - collaborates with OPC, Controller's Office, Budget, ETS and other departments as needed on routine processing and projects.
Work with General Accounting, Treasury, and Audit to resolve bank-reconciling items on all travel related bank reconciliations.
Customer Service, Training & Communication.
Daily Customer Service Focus - demonstrate a high level of customer service to internal customers and external vendors representing Finance, and Administration's vision and strategic initiatives in a professional manner.
Timely & Proactive Communication - respond to internal customers and vendors via phone, fax, mail, and/or e-mail in a professional and timely manner using good judgment and initiative with projects that improve accounts payable customer service, vendor relations and the welfare of the University community.
Documentation - develop, write, and effectively communicate T&E related content via an e-mail, newsletter, website update, verbally, etc.
Training - provide assistance, training and advice to customers on various systems with compliance to department and university policies and procedures.
Supervise Staff - Supervise full time hourly staff members.
Student Worker Responsibility - delegates and supervises the hiring and training of T&E student workers.
Analysis of T&E Data.
Key Metrics - report on key T&E metrics quarterly or as needed.
Data Mining - review, evaluate, recommend, and create and/or simplify T&E business processes for the broader university community based on T&E data and industry best methods.
Ad Hoc Reporting - Analyze accounts payable data as needed to drive opportunities with internal departments, vendors, consortiums.
Perform additional tasks as assigned by supervisor.
CORE COMPETENCIES:
Effective leadership and management skills.
Experience managing a large, complicated budget.
Skill in program development and execution.
Excellent communication and presentation skills.
Documented success as an innovator and creative problem solver.
Competence in oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, faculty, students, university officials and the public.
MINIMUM REQUIREMENTS:
Proven experience as Corporate of University travel manager.
Knowledge of International travel regulations and customs.
Knowledge of T&E reporting and processing.
Working knowledge of MS office and CTM/GDS solutions.
Excellent communication (oral and written) and negotiation skills.
Well-organized and reliable, an analytical mind with strong business acumen.
Training in travel and tourism a plus.
Three to Five years of experience including two (2) years as a travel manager, travel consultant, manager or relevant position.
Experience that demonstrates comprehensive knowledge and skill in T&E administration, higher education accounting and experience in computerized fina cial accounting systems required.
BS/BA Degree in Travel & Tourism or relevant field Recommended Skills Accounting Systems Accounts Payable Administration Analytical Auditing Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
Hiring staff for fit makes significant contributions to Howard University's overall mission.
JOB PURPOSE:
Under general direction from the Director of Accounting Operations & Disbursements, this position supervises the staff and operations of the T &E Department.
Manager is expected to administer and lead all aspects of travel and conference authorization and expense reimbursement processes including Concur travel system management, travel policy ownership, risk and compliance administration, and reporting & benchmarking.
Additionally, the Travel Manager will lead projects, manage, and develop outreach strategy that may include communications and process improvement initiative and ensure associated process and activities comply with university, and Federal travel rules and regulations.
This position is expected to interface with all levels of staff including Senior Management, internal/external clients and provide a high level of customer support and experience.
SUPERVISORY AUTHORITY:
Responsible for providing super vision for one or more functions within a department.
Formally plans, assigns, directs, and coordinates the work of these functions.
Typically, responsible for performing staff evaluations and make recommendations regarding pay and/or performance.
NATURE AND SCOPE:
Internal contacts include a variety of university officials, academic Deans and Directors.
External contacts include procurement vendors and various contacts from educational organizations.
PRINCIPAL ACCOUNTABILITIES:
T&E Process Management & Processing Lead and manage programs or functions under minimal supervision.
Lead the planning and operations for programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise.
Evaluate programs or functions, policies and procedures.
Identify issues and develop alternative solutions which may include changes to programs, policies and procedures.
Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.
Represent the program or function with Process Management & Processing.
The department, unit or school by committing resources and provide information and/or training.
Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.
Manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.
May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.
Assess training needs and may develop associated training.
Manage relationships with travel agencies and vendors.
Negotiate contracts and rates to travel service providers.
Ensure compliance with all aspects of travel procedures.
Drive continuous improvement of travel programs.
May direct and/or supervise staff.
T&E Process Ownership & Project Management.
System Management - responsible for T&E systems including upgrade testing, issue escalation and resolution, enhancement recommendation and follow-thru.
Electronic Processing - researches and implements T&E technology to optimize booking and electronic payment processing.
Continuous Improvement - Maintains on-going expertise and pursues continuous improvement in T&E department as relates to industry standards and best methods and communicates such standards and methods with university departments.
Collaboration - collaborates with OPC, Controller's Office, Budget, ETS and other departments as needed on routine processing and projects.
Work with General Accounting, Treasury, and Audit to resolve bank-reconciling items on all travel related bank reconciliations.
Customer Service, Training & Communication.
Daily Customer Service Focus - demonstrate a high level of customer service to internal customers and external vendors representing Finance, and Administration's vision and strategic initiatives in a professional manner.
Timely & Proactive Communication - respond to internal customers and vendors via phone, fax, mail, and/or e-mail in a professional and timely manner using good judgment and initiative with projects that improve accounts payable customer service, vendor relations and the welfare of the University community.
Documentation - develop, write, and effectively communicate T&E related content via an e-mail, newsletter, website update, verbally, etc.
Training - provide assistance, training and advice to customers on various systems with compliance to department and university policies and procedures.
Supervise Staff - Supervise full time hourly staff members.
Student Worker Responsibility - delegates and supervises the hiring and training of T&E student workers.
Analysis of T&E Data.
Key Metrics - report on key T&E metrics quarterly or as needed.
Data Mining - review, evaluate, recommend, and create and/or simplify T&E business processes for the broader university community based on T&E data and industry best methods.
Ad Hoc Reporting - Analyze accounts payable data as needed to drive opportunities with internal departments, vendors, consortiums.
Perform additional tasks as assigned by supervisor.
CORE COMPETENCIES:
Effective leadership and management skills.
Experience managing a large, complicated budget.
Skill in program development and execution.
Excellent communication and presentation skills.
Documented success as an innovator and creative problem solver.
Competence in oral and written English.
Ability to establish and maintain effective and harmonious work relationships with staff, faculty, students, university officials and the public.
MINIMUM REQUIREMENTS:
Proven experience as Corporate of University travel manager.
Knowledge of International travel regulations and customs.
Knowledge of T&E reporting and processing.
Working knowledge of MS office and CTM/GDS solutions.
Excellent communication (oral and written) and negotiation skills.
Well-organized and reliable, an analytical mind with strong business acumen.
Training in travel and tourism a plus.
Three to Five years of experience including two (2) years as a travel manager, travel consultant, manager or relevant position.
Experience that demonstrates comprehensive knowledge and skill in T&E administration, higher education accounting and experience in computerized fina cial accounting systems required.
BS/BA Degree in Travel & Tourism or relevant field Recommended Skills Accounting Systems Accounts Payable Administration Analytical Auditing Business Process Improvement Estimated Salary: $20 to $28 per hour based on qualifications.
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