Customer Call Care Representative
3.
0 Washington, DC Washington, DC Full-time Full-time $19.
85 - $23.
91 an hour $19.
85 - $23.
91 an hour 1 day ago 1 day ago 1 day ago The Customer Call Center Representative is responsible for managing the call center daily.
Track incoming calls, and answer questions to resolve complaints to satisfy customers.
Duties:
Answer questions posed by customers that may require research, location, and providing of information.
Monday thru Friday 9am to 4pm.
Resolve customer problems by exploring alternative answers and solutions, de-escalating unresolved problems, and implementing new solutions to common customer problems.
Keep good records on all calls and create a spreadsheet to monitor certain conversations that may become difficult.
Participate in educational opportunities to further knowledge of the job when circumstances allow.
Follow standard operating procedures on a constant basis to keep the work environment safe and comfortable for your fellow representatives.
Maintain constant organization to track and document phone calls, track of commonly asked customer questions.
And create an FAQ list to report the greatest need.
Keep calm in situations where customers are unhappy and looking to vent their anger; focus them and help come up with a solution that is acceptable to both parties.
Train new hires to relieve you for breaks and or absences and schedule shifts Address customer issues and complaints Job Type:
Full-time Pay:
$19.
85 - $23.
91 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
Hybrid remote in Washington, DC 20009.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Washington, DC Washington, DC Full-time Full-time $19.
85 - $23.
91 an hour $19.
85 - $23.
91 an hour 1 day ago 1 day ago 1 day ago The Customer Call Center Representative is responsible for managing the call center daily.
Track incoming calls, and answer questions to resolve complaints to satisfy customers.
Duties:
Answer questions posed by customers that may require research, location, and providing of information.
Monday thru Friday 9am to 4pm.
Resolve customer problems by exploring alternative answers and solutions, de-escalating unresolved problems, and implementing new solutions to common customer problems.
Keep good records on all calls and create a spreadsheet to monitor certain conversations that may become difficult.
Participate in educational opportunities to further knowledge of the job when circumstances allow.
Follow standard operating procedures on a constant basis to keep the work environment safe and comfortable for your fellow representatives.
Maintain constant organization to track and document phone calls, track of commonly asked customer questions.
And create an FAQ list to report the greatest need.
Keep calm in situations where customers are unhappy and looking to vent their anger; focus them and help come up with a solution that is acceptable to both parties.
Train new hires to relieve you for breaks and or absences and schedule shifts Address customer issues and complaints Job Type:
Full-time Pay:
$19.
85 - $23.
91 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Work Location:
Hybrid remote in Washington, DC 20009.
Estimated Salary: $20 to $28 per hour based on qualifications.
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