Staff Support Assistant (INL) with Security Clearance Customer Service & Call Center - Washington, DC at Geebo

Staff Support Assistant (INL) with Security Clearance

Staff Support Assistant (INL) Location District of Columbia, Washington Department OPERATIONS Employment Duration Full Time The Celestar Corporation has been issued an IMMEDIATE Task Order to provide support to the Department of State Bureau of International Narcotics and Law Enforcement Affairs (INL).
As a result, we're looking for a INL/FO Staff Support Assistant who will be seated in Washington, DC.
If interested and qualified, we welcome you to post for this challenging opportunity.
SECURITY CLEARANCE:
An active Top Secret security clearance with eligibility for access to SCI (Sensitive Compartmented Information) is required for this position.
The Assistant may begin working with an Interim Top Secret clearance.
PERIOD OF PERFORMANCE :
One (1) Year from the Date of Award with the potential for four (4) follow-on Option Years.
BACKGROUND The U.
S.
Department of State is the lead institution for the conduct of American diplomacy and the Secretary of State is the President's principal foreign policy advisor.
The Department of State's mission is to advance U.
S.
national security interests, fight terrorism, protect U.
S.
interests abroad, and implement foreign policy initiatives that build a freer, prosperous and secure world.
The mission of the Bureau of International Narcotics and Law Enforcement Affairs (INL), established in 1978, is the development of policies and the management of programs to combat international narcotics production and trafficking, reduce international crime and strengthen law enforcement capabilities overseas.
INL's programs emphasize direct actions to secure borders and eradicate illicit crops; as well as to build capabilities of key countries whose law enforcement and judicial structures are vulnerable to transnational threats, including terrorism, and whose weaknesses pose a threat to U.
S.
security and a challenge to U.
S.
interests.
LEVEL OF EFFORT Hours for this full-time position will be the core hours of the INL/FO:
Monday through Friday, 40 hours per week, 8 hours per day.
LOCATIONThe physical work location is the INL/EX office in State Annex -1, Columbia Plaza, 2401 E St.
NW, Washington, D.
C.
GOVERNMENT FURNISHED EQUIPMENT DOS will provide the Assistant with office space, computer, phone, and other required equipment and supplies necessary to complete all job requirements.
DOS will own and maintain all furnished property.
TELEWORK This position has been designated as 50% telework and will require the incumbent to report to the physical work location 5 times per federal government pay period.
This designation does not guarantee telework privileges for the contractor employee; INL reserves the right to expand the requirement for in-person presence at the physical work location if the contractor employee is unable to successfully perform the duties and responsibilities of the position remotely.
INL may also require the incumbent to report to the physical work location additional days within a pay period as required to support office or program needs.
Telework must be authorized in advance by the INL/FO on-site supervisor, INL Contracting Officer (CO), and Contracting Officer's Representative (COR), in accordance with Department of State and INL policies.
TRAVELLocal, in-town travel is authorized for this position in accordance with the award TRAININGThis BPA Call provides for mandatory training for DOS-specific equipment, systems, and processes (reference 13 FAM 300 Agency Mandated Training), which shall be completed promptly and in accordance with Department policy.
These trainings do not require INL Contracting Officer (CO) approval.
Travel related training (i.
e.
FACT (CT650), HTSOS-C etc.
), may be required, if applicable.
The Contractor's Program Manager (PM) shall coordinate with INL/EX/GAPP to determine if applicable and if INL (CO)'s approval is required prior.
All other training requires INL CO approval.
DUTIES AND RESPONSIBILITIES Review, edit with close attention to detail, compile, and organize all documentation requiring INL Executive Director clearance; this includes but is not limited to Congressional Notifications, Congressional Budget Justifications, Operational Plans, Interagency Agreements, Bilateral Letters of Agreement, and International Organization Letters of Agreement.
Review documentation for completion, accuracy, and adherence to current Department and Bureau policies.
Advise the designated regional or functional office point of contact on appropriate measures needed to revise or enhance documentation.
Prepare correspondence, reports, and other documents.
Thoroughly review documents to ensure correct financial and fiscal data working closely with INL's Budget and Program officers, overall consistency in arguments and narratives, as well as proper grammar, spelling, capitalization and punctuation, and format in documents.
Liaise directly with document originators to finalize when not in conformity with known policies or correspondence regulations.
Liaise with leadership across various regional and functional offices on all issues requiring clearance from the INL Executive Director.
Review all incoming publications, regulations, and directives that may be important to the activities of the staff.
Refer those of importance or interest to appropriate individuals or disseminate staff-wide as appropriate.
Review existing policies, issuances, and directives on an ad hoc basis and as substantive issues arise in assigned program areas and recommend refinements to these guidelines (e.
g.
, procedural updates or detailed procedures where none exist).
Assist in managing the internal affairs and operations of the office and ensure consistency of actions throughout INL/EX in response to requests from the INL Front Office, Congress, and others.
Assist in overseeing projects and issues requiring coordination and integration across multiple divisions and offices.
Schedule meetings, appointments, and conferences in accordance with INL Executive Director or Deputy Director instructions.
Remind appropriate parties of scheduled events to ensure prompt and timely attendance.
Reschedule appointments when it is clear that the Director or Deputy Director will not be able to make all commitments.
Contact other personnel to attend meetings in lieu of the Director or Deputy Director when necessary.
Receive visitors and phone calls in a courteous manner.
Accurately determine the nature of the request and refer callers to appropriate staff.
Personally answer routine and non-technical requests for information and provide correct information when routine procedural matters are involved.
Follow-up on email inquiries and telephone conversations and take appropriate steps to ensure that necessary action is initiated and subsequently assure that such action is completed as quickly as possible.
Follow-up and assure proper execution of all commitments made and obligations incurred in telephone conversations.
Personally make necessary contacts with the officials and individuals concerned.
Ensure that requests for action or information are made known to responsible office staff personnel who can satisfy the request.
Decide whether important or emergency matters should be brought to the supervisor's attention when absent but accessible.
Prepare correspondence, forms, reports, cables, or other documents utilizing desktop computer word processing systems; ensure correct punctuation, capitalization, spelling, grammar, and conformance to style.
Receive and review incoming mail, screening those items which can be handled personally and determine which items should be brought to the supervisor's attention, forwarding the remainder to the staff for action.
Review outgoing mail for attachments, dates, and signatures.
Maintain suspense records on all correspondence and action documents and follows up to ensure a timely reply or action.
Ensure that all outgoing correspondence is in the proper format and in conformance with office policy and in correct grammatical composition.
Schedule large meetings and conferences.
Select time and location, notify participants, ensure that all required materials and services are provided in a timely manner, attend the meetings and take notes, and prepare reports of the proceedings.
Establish and maintain office records of various types that may be needed or will assist in the efficient operation of the office.
Ensure files have all pertinent documents and signatures.
Maintain and accurately update file system to enable quick and efficient retrieval of information.
Accurately purge files or perform other file disposition actions in accordance with established procedures.
Effectively supervise or perform annual file inventory.
Where appropriate, take responsibility for the accurate receipt, control, logging, safekeeping, and necessary action on all classified material received.
Effectively enhance the ability of the office to support overall mission requirements through performance of one or more of the following:
use of database or spreadsheet software to accurately enter, revise, sort, calculate, and retrieve data for standard reports; use of graphics software to provide graphic symbols, charts, and graphs for viewgraphs or paper presentations; accurately and promptly transmit and receive documents and messages electronically using a PC or a workstation.
As needed, stand in for the INL Front Office's Staff Support Assistant(s) and/or Office Administrator(s).
MINIMUM QUALIFICATIONS U.
S.
Citizen.
A Bachelor's degree from an accredited institution.
Two to four years' experience in relevant field Demonstrated knowledge of specific country issues, including specialized knowledge of international narcotics and law enforcement, or similar type programs sufficient to ensure project work is in compliance with management policies and procedures and in conformance with the Foreign Assistance Act and other regulatory procedures and guidelin Recommended Skills Attention To Detail Calculations Databases Diplomacy Finance Front Office Estimated Salary: $20 to $28 per hour based on qualifications.

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