EndPoint Support Engineer
ALTA IT has a Long-Term Contract position open for an EndPoint Support Engineer.
Washington DC 20006- Remote with one day a week onsite Per Federal Govt Sector U.
S Citizenship is required Ability to pass Federal background check is required for Level 4 Public Trust Clearance Seeking a Senior Mobility Endpoint Support Engineer with strong experience to serve as part of a Tier 2/3 organization.
This contractor position will be in support of the End Point Computing Services team and the analyst who fills this position will be required to work a set schedule Monday - Friday, with hybrid work arrangements, a minimum of one day per week.
The Board will only consider candidates who can work those designated hours.
The candidate should demonstrate strong technical knowledge and experience with cloud-based and on-prem Enterprise Mobility Management (EMM) tools, Microsoft Intune, VMware WorkspaceOne UEM.
Ability to engage with business and IT stakeholders, across multiple Platform to solve complex technology challenges.
The contractor is required have:
Strong Level 1 network and VPN diagnosis and troubleshooting skills.
At least 3 years' experience with:
deploying, configuring, and supporting iOS devices in a client/server environment; and administration and management of mobile devices (MDM) and mobile applications (MAM) through on-prem and/or cloud/SaaS infrastructure.
At least 5 years' experience with scripting in PowerShell, Python, C++, Java-script, SQL, HTML 4 or Swift.
At least 7 years of overall IT experience, including a minimum of 5 years of experience providing general desktop support with previous experience opening and maintaining support cases via BMC Remedy, ServiceNow or similar.
At least 5 years' experience in supporting business enablement applications, such as Microsoft O365 product stack.
At least 5 years' experience in with Mobile application development, mobile device management solutions such as Airwatch, Mobile Iron, Intune is a plus.
Experience with engineering PKI concepts and certificate integrations; hands on experience integrating SKD's into mobile apps.
Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person.
Demonstrated ability to concisely summarize and document client issues is required, including experience with creating and updating technical documentation.
2 years minimum experience planning and executing activities using Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams, and Power BI.
Experience with managing headless Linux servers/navigating through Terminal.
Demonstrated analytical and problem-solving skills.
Strong interpersonal and communication skills who can work with people at various levels of the organization.
BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE A+, MCDST, MTA, MOS, or similar certification is PREFERABLE This position may require occasional travel, weekend, and/or overtime work.
Recommended Skills Administration Analytical Bmc Remedy Action Request System C+
(Programming Language) Client Server Models Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Washington DC 20006- Remote with one day a week onsite Per Federal Govt Sector U.
S Citizenship is required Ability to pass Federal background check is required for Level 4 Public Trust Clearance Seeking a Senior Mobility Endpoint Support Engineer with strong experience to serve as part of a Tier 2/3 organization.
This contractor position will be in support of the End Point Computing Services team and the analyst who fills this position will be required to work a set schedule Monday - Friday, with hybrid work arrangements, a minimum of one day per week.
The Board will only consider candidates who can work those designated hours.
The candidate should demonstrate strong technical knowledge and experience with cloud-based and on-prem Enterprise Mobility Management (EMM) tools, Microsoft Intune, VMware WorkspaceOne UEM.
Ability to engage with business and IT stakeholders, across multiple Platform to solve complex technology challenges.
The contractor is required have:
Strong Level 1 network and VPN diagnosis and troubleshooting skills.
At least 3 years' experience with:
deploying, configuring, and supporting iOS devices in a client/server environment; and administration and management of mobile devices (MDM) and mobile applications (MAM) through on-prem and/or cloud/SaaS infrastructure.
At least 5 years' experience with scripting in PowerShell, Python, C++, Java-script, SQL, HTML 4 or Swift.
At least 7 years of overall IT experience, including a minimum of 5 years of experience providing general desktop support with previous experience opening and maintaining support cases via BMC Remedy, ServiceNow or similar.
At least 5 years' experience in supporting business enablement applications, such as Microsoft O365 product stack.
At least 5 years' experience in with Mobile application development, mobile device management solutions such as Airwatch, Mobile Iron, Intune is a plus.
Experience with engineering PKI concepts and certificate integrations; hands on experience integrating SKD's into mobile apps.
Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail and in person.
Demonstrated ability to concisely summarize and document client issues is required, including experience with creating and updating technical documentation.
2 years minimum experience planning and executing activities using Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams, and Power BI.
Experience with managing headless Linux servers/navigating through Terminal.
Demonstrated analytical and problem-solving skills.
Strong interpersonal and communication skills who can work with people at various levels of the organization.
BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE A+, MCDST, MTA, MOS, or similar certification is PREFERABLE This position may require occasional travel, weekend, and/or overtime work.
Recommended Skills Administration Analytical Bmc Remedy Action Request System C+
(Programming Language) Client Server Models Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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