Customer Service Representative Community, Social Services & Nonprofit - Washington, DC at Geebo

Customer Service Representative

5.
0 Washington, DC Washington, DC Full-time Full-time $20.
42 - $24.
59 an hour $20.
42 - $24.
59 an hour 1 day ago 1 day ago 1 day ago Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
This is a great opportunity to work in a fast-paced and dynamic environment.
Responsibilities:
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns - Provide accurate information about products, services, and promotions - Analyze customer needs and recommend appropriate solutions - Process orders, returns, and exchanges efficiently and accurately - Perform data entry tasks to update customer information in the system - Maintain a high level of professionalism and phone etiquette at all times - Communicate effectively in English and Spanish to assist bilingual customers - Resolve customer complaints or issues promptly and escalate when necessary - Collaborate with other departments to ensure customer satisfaction Requirements:
- Previous experience in customer service or a related field is preferred - Strong sales skills with the ability to upsell products or services - Excellent communication skills, both verbal and written - Proficient in data entry and computer systems - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills with the ability to think quickly on your feet - Must be fluent in English and Spanish (both written and spoken) - Exceptional phone etiquette with a friendly and professional demeanor Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth.
Apply today to be part of our dedicated customer service team! Job Type:
Full-time Pay:
$20.
42 - $24.
59 per hour Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.

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