Remote Member Service Representative
Tek Print & Promotions, LLC Tek Print & Promotions, LLC Washington, DC Washington, DC Full-time Full-time $22.
19 - $33.
82 an hour $22.
19 - $33.
82 an hour 21 hours ago 21 hours ago 21 hours ago We are seeking a dedicated and friendly Member Service Representative to join our team.
As a Member Service Representative, you will be the face and voice of our organization, providing excellent customer service and support to our valued members.
You will play a crucial role in building and maintaining strong relationships with our members, ensuring their satisfaction and loyalty.
As a Member Service Representative, you will be responsible for handling a variety of member inquiries and requests, including account inquiries, product information, and complaint resolution.
You will strive to deliver prompt and accurate information to our members, while maintaining a high level of professionalism and empathy.
In addition, you will proactively identify opportunities to enhance our members' experience and promote our products and services.
Responsibilities Assist members with their account inquiries, such as balances, transactions, and rewards program.
Resolve member complaints and issues in a timely and effective manner, ensuring member satisfaction and retention.
Provide product information and recommendations to members, promoting our products and services.
Process member requests, such as account updates, address changes, and card replacements.
Educate members on our online and mobile banking services, assisting them with registration and troubleshooting.
Collaborate with other departments to resolve complex member inquiries and issues.
Participate in ongoing training and development to stay updated on our products, services, and policies.
Requirements High school diploma or equivalent.
Previous customer service experience, preferably in a financial institution or related industry.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in computer systems and software applications.
Attention to detail and accuracy.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
19 - $33.
82 an hour $22.
19 - $33.
82 an hour 21 hours ago 21 hours ago 21 hours ago We are seeking a dedicated and friendly Member Service Representative to join our team.
As a Member Service Representative, you will be the face and voice of our organization, providing excellent customer service and support to our valued members.
You will play a crucial role in building and maintaining strong relationships with our members, ensuring their satisfaction and loyalty.
As a Member Service Representative, you will be responsible for handling a variety of member inquiries and requests, including account inquiries, product information, and complaint resolution.
You will strive to deliver prompt and accurate information to our members, while maintaining a high level of professionalism and empathy.
In addition, you will proactively identify opportunities to enhance our members' experience and promote our products and services.
Responsibilities Assist members with their account inquiries, such as balances, transactions, and rewards program.
Resolve member complaints and issues in a timely and effective manner, ensuring member satisfaction and retention.
Provide product information and recommendations to members, promoting our products and services.
Process member requests, such as account updates, address changes, and card replacements.
Educate members on our online and mobile banking services, assisting them with registration and troubleshooting.
Collaborate with other departments to resolve complex member inquiries and issues.
Participate in ongoing training and development to stay updated on our products, services, and policies.
Requirements High school diploma or equivalent.
Previous customer service experience, preferably in a financial institution or related industry.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in computer systems and software applications.
Attention to detail and accuracy.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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