Senior Program Manager, Datacenter Portfolio Management
The Senior Program Manager, Datacenter Portfolio Management will manage efforts with internal customers to align solutions and processes, increase the adoption of technology, and improve current tools to meet the needs of the business.
The candidate will be a knowledgeable project manager with background in managing large scale projects, programs, and leveraging best practices to increase successful delivery.
Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required/Minimum QualificationsBachelor's Degree AND 4
years experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience.
2
years experience managing cross-functional and/or cross-team projects.
2
years experience of datacenter capacity management.
Additional or Preferred Qualifications Bachelor's Degree AND 8
years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6
years experience managing cross-functional and/or cross-team projects.
Technical Program Management IC4 - The typical base pay range for this role across the U.
S.
is USD $112,000 - $218,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
Microsoft will accept applications for the role until April 19, 2024.
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#COICareersProduct/Service Definition Defines the program(s) goals and prioritization for the multiple feature areas (e.
g.
, product, service) they own across divisional boundaries.
Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven information, risks, and decision tradeoffs.
Validates/documents/supports use-case and business requirements, drafting readable and extensible requirements to meet the desired objectives of the business.
Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights.
Works with engineering team to design architecture and integrated customer solutions to highly complex technical needs for multiple feature areas across divisional boundaries.
Understands what options are available and leads others to identify and select best option for the requirement and creates new solutions if needed.
Defines success criteria and performance metrics (e.
g.
, Objectives and Key Results OKRs , Key Performance Indicators KPIs such as quality and performance) of multiple feature areas across divisional boundaries and works with engineering to ensure needed telemetry is developed.
Product/Service Performance Acts as a technical advisor to educate and evangelize the feature areas (e.
g.
, product, service) across divisional boundaries they work on with customers via meetings, presentations, and other forums.
Defines and leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas (e.
g.
, product, service) across divisional boundaries.
Provides expertise to partner with others to monitor and report on progress (e.
g.
, business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.
g.
, product, service) across divisional boundaries.
Leverages customer listening systems, telemetry, engagements (e.
g.
, interviews, surveys), etc.
, to develop insights on product and/or service performance and customer needs.
Shares insights with Engineering and other partners.
Forms hypotheses to highly complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics that have measurable impact.
Leads the customer supportability experience and provides documentation (e.
g.
, troubleshooting guidelines, best practices, blogs).
Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others.
Product/Service Development Creates relationships with partner teams to drive orchestration, integration, and adoption efforts for the development and implementation process of multiple customers for large and highly complex cross functional projects.
Understands the value proposition for the multiple feature areas across divisional boundaries and answers technical questions on the multiple feature areas they own across divisional boundaries.
Influences leadership on objectives.
Collaborates and coordinates across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible.
Partners with the engineering team to prioritize and deliver on the roadmap for multiple areas across divisional boundaries.
Justifies capacity requirements and advocates for the right resource allocation.
Establishes and monitors processes and drives accountability with stakeholders for following the established schedule and processes.
Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately.
Makes adjustments or course corrections when projects are not aligned to schedules or goals.
Validates use-case and scenario outcomes, and performance targets that are being achieved.
Writes readable and extensible test cases from scratch to test code and improve quality.
Coordinating and driving infrastructure decisions and communications in a professional and timely manner.
Identifying data needs, collecting required data, and providing analysis to expedite decision making.
Continuously improve; supporting incident investigations and root cause analysis, so that corrective and preventive actions can be identified, communicated globally, and implemented.
Embody our culture and values.
Employment typeFull-TimeWork siteUp to 100% work from homeRole typeIndividual ContributorDisciplineTechnical Program ManagementProfessionProgram Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
The candidate will be a knowledgeable project manager with background in managing large scale projects, programs, and leveraging best practices to increase successful delivery.
Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Required/Minimum QualificationsBachelor's Degree AND 4
years experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience.
2
years experience managing cross-functional and/or cross-team projects.
2
years experience of datacenter capacity management.
Additional or Preferred Qualifications Bachelor's Degree AND 8
years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6
years experience managing cross-functional and/or cross-team projects.
Technical Program Management IC4 - The typical base pay range for this role across the U.
S.
is USD $112,000 - $218,400 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
Microsoft will accept applications for the role until April 19, 2024.
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
#COICareersProduct/Service Definition Defines the program(s) goals and prioritization for the multiple feature areas (e.
g.
, product, service) they own across divisional boundaries.
Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven information, risks, and decision tradeoffs.
Validates/documents/supports use-case and business requirements, drafting readable and extensible requirements to meet the desired objectives of the business.
Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights.
Works with engineering team to design architecture and integrated customer solutions to highly complex technical needs for multiple feature areas across divisional boundaries.
Understands what options are available and leads others to identify and select best option for the requirement and creates new solutions if needed.
Defines success criteria and performance metrics (e.
g.
, Objectives and Key Results OKRs , Key Performance Indicators KPIs such as quality and performance) of multiple feature areas across divisional boundaries and works with engineering to ensure needed telemetry is developed.
Product/Service Performance Acts as a technical advisor to educate and evangelize the feature areas (e.
g.
, product, service) across divisional boundaries they work on with customers via meetings, presentations, and other forums.
Defines and leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas (e.
g.
, product, service) across divisional boundaries.
Provides expertise to partner with others to monitor and report on progress (e.
g.
, business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.
g.
, product, service) across divisional boundaries.
Leverages customer listening systems, telemetry, engagements (e.
g.
, interviews, surveys), etc.
, to develop insights on product and/or service performance and customer needs.
Shares insights with Engineering and other partners.
Forms hypotheses to highly complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics that have measurable impact.
Leads the customer supportability experience and provides documentation (e.
g.
, troubleshooting guidelines, best practices, blogs).
Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others.
Product/Service Development Creates relationships with partner teams to drive orchestration, integration, and adoption efforts for the development and implementation process of multiple customers for large and highly complex cross functional projects.
Understands the value proposition for the multiple feature areas across divisional boundaries and answers technical questions on the multiple feature areas they own across divisional boundaries.
Influences leadership on objectives.
Collaborates and coordinates across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible.
Partners with the engineering team to prioritize and deliver on the roadmap for multiple areas across divisional boundaries.
Justifies capacity requirements and advocates for the right resource allocation.
Establishes and monitors processes and drives accountability with stakeholders for following the established schedule and processes.
Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately.
Makes adjustments or course corrections when projects are not aligned to schedules or goals.
Validates use-case and scenario outcomes, and performance targets that are being achieved.
Writes readable and extensible test cases from scratch to test code and improve quality.
Coordinating and driving infrastructure decisions and communications in a professional and timely manner.
Identifying data needs, collecting required data, and providing analysis to expedite decision making.
Continuously improve; supporting incident investigations and root cause analysis, so that corrective and preventive actions can be identified, communicated globally, and implemented.
Embody our culture and values.
Employment typeFull-TimeWork siteUp to 100% work from homeRole typeIndividual ContributorDisciplineTechnical Program ManagementProfessionProgram Management.
Estimated Salary: $20 to $28 per hour based on qualifications.
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