Sr. Readiness Program Manager, AWS Support
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS is one of Amazon s fastest growing businesses, serving millions of customers in more than 190 countries.
We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders.
From start-ups to multi-national corporations and governments, more than 1 million active customers trust AWS every month as their cloud platform.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on AWS services.
As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Amazon Web Services has an opening for an Sr.
Readiness Manager focused AWS Support.
The ideal candidate thrives in a dynamic, fast-paced and innovative environment, and brings strong experience managing projects and programs, leading cross-functional teams, managing risk, and driving change.
As an Operational Readiness Manager, you will be responsible for organizing and managing the process to ensure that the AWS Support team is ready and able to provide world class customer support for the launch of new products/services and features across all our global sites.
You will collaborate cross-functionally with AWS service (product) teams, marketing, training, and our AWS Frontline Support teams to ensure that employees are trained and operationally ready for the launch of new services.
You will bring strengths in continuous improvement, breakthrough thinking, and play a significant role in driving and managing the readiness of our global support team to keep pace with the launch of each new product/service.
Key job responsibilities Collaborate effectively with AWS Service teams, marketing, subject matter experts (SMEs) and others on the AWS Support team to develop technical training, knowledgebase content, and ensure completion of key operational readiness requirements for the launch of new services and features.
Manage multiple projects and programs concurrently Leverage rapid, agile development techniques Foster strong relationships with teams across AWS, leading and influencing others effectively to achieve cross-functional alignment on goals and successful product/service launch execution Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features Establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.
About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe re continuously raising our performance bar as we strive to become Earth s Best Employer.
That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA Seattle, WA, USABasic qualifications- 5
years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- 3
years of managing stakeholders in cross-functional project experiencePreferred qualification - 2
years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit https:
//www.
amazon.
jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https:
//www.
aboutamazon.
com/workplace/employee-benefits.
This position will remain posted until filled.
Applicants should apply via our internal or external career site.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS is one of Amazon s fastest growing businesses, serving millions of customers in more than 190 countries.
We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders.
From start-ups to multi-national corporations and governments, more than 1 million active customers trust AWS every month as their cloud platform.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on AWS services.
As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Amazon Web Services has an opening for an Sr.
Readiness Manager focused AWS Support.
The ideal candidate thrives in a dynamic, fast-paced and innovative environment, and brings strong experience managing projects and programs, leading cross-functional teams, managing risk, and driving change.
As an Operational Readiness Manager, you will be responsible for organizing and managing the process to ensure that the AWS Support team is ready and able to provide world class customer support for the launch of new products/services and features across all our global sites.
You will collaborate cross-functionally with AWS service (product) teams, marketing, training, and our AWS Frontline Support teams to ensure that employees are trained and operationally ready for the launch of new services.
You will bring strengths in continuous improvement, breakthrough thinking, and play a significant role in driving and managing the readiness of our global support team to keep pace with the launch of each new product/service.
Key job responsibilities Collaborate effectively with AWS Service teams, marketing, subject matter experts (SMEs) and others on the AWS Support team to develop technical training, knowledgebase content, and ensure completion of key operational readiness requirements for the launch of new services and features.
Manage multiple projects and programs concurrently Leverage rapid, agile development techniques Foster strong relationships with teams across AWS, leading and influencing others effectively to achieve cross-functional alignment on goals and successful product/service launch execution Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features Establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.
About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences.
Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe re continuously raising our performance bar as we strive to become Earth s Best Employer.
That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA Seattle, WA, USABasic qualifications- 5
years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- 3
years of managing stakeholders in cross-functional project experiencePreferred qualification - 2
years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit https:
//www.
amazon.
jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https:
//www.
aboutamazon.
com/workplace/employee-benefits.
This position will remain posted until filled.
Applicants should apply via our internal or external career site.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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